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    • Travel across Merseyside and West Lancashire required.
    • Up to 35K depending on experience plus bonus and on call payment.
    • Strengthen relationships with case managers, key legal, insurance and healthcare partners.
    • Complex case management pathway enhancement.
    • Proficiency in case management platforms (e.g., Oracle, Exizent) and confidence leveraging legal tech/AI tooling.
    • System Maintenance: Maintainaccurate case records using case management systems and operational tooling.
    • Proficient in case management systems (e.g., Oracle,…
    • Provide timely, compassionate support to customers experiencing medical emergencies around the world.
    • Manage a portfolio of medical emergency assistance cases,…
    • You will be a visible, hands-on, approachable and accountable manager who understands that good leadership is about being present within the service, knowing…
    • Strong case management skills and experience using a biopsychosocial assessment approach.
    • Working closely with the Clinical Performance Manager, you may also…
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    • Our Care Centre Hub’s stocks medical supplies which are distributed by van to our clients in the local area.
    • Lead and support a small team, including regular 1-…
    • Occupational Health or case management experience.
    • Conduct safety-critical and driver medicals (e.g., Group 2, PCV/LGV), and night worker medicals, in line with…
    • RESPONSIBLE TO: Deputy Manager, Registered Manager, Service Improvement Manager.
    • SALARY: £28,957.00 per annum (Full time equivalent).
    • You’ll play a key part in promoting and protecting employee health and wellbeing, delivering high-quality case management, health surveillance, and health…
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    • Liaise with families, commissioners, case managers and multidisciplinary teams.
    • If you are an experienced Registered General Nurse looking to progress your…
    • Develop strong relationships with commissioners, Integrated Care Boards, case managers, families and other key stakeholders.
    • 25 days holiday plus bank holidays.
    • As a Client Care Manager, you will manage your own portfolio of clients, ensuring they receive the highest standards of care and support.
    • The Activities Care Manager is responsible for leading and developing a high-quality programme of activities, day opportunities and community engagement across…
Complex Case Manager
Fazakerley
£35,000 a year
Full-time

Job details

£35,000 a year
Employee assistance programme, Company pension
Full-time
Fazakerley

Full job description

INTIND


Case Manager (Non-Clinical)


Office Based in Fazakerley

Travel across Merseyside and West Lancashire required

Up to 35K depending on experience plus bonus and on call payment


Full-Time, Permanent


We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person-centred care.

Together, we're building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.


A little about us

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too.

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

If this sounds like a company you’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?

We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.


What does this mean?

  • Part of a team – nurses/everyone coming together/lean on each other.
  • Working closely with your Registered Service Manager and Nurse Case Manager(s)
  • Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.
  • Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
  • Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop
  • We recently rolled out Digital Care Plans, making our operations more efficient
  • Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs


And of course, just a few extra little perks like...

  • Wellbeing and financial support with our Employee Assistance Program (EAP)
  • 25 days holiday, additional bank holiday leave plus an extra day of for your birthday
  • Saving for future-you with our Pension Scheme
  • A competitive salary plus an attractive bonus package based on service performance
  • A fun, friendly and supportive workplace (we have many great personalities!)
  • Buy and sell holiday scheme


So, what do you think? If you’re interested in joining Routes as a Case Manager in Merseyside, here’s what we’re looking for from you:

  • Someone passionate about putting people first
  • Organisational & time management skills
  • A good Understanding of CQC requirements
  • Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis
  • Experience of managing a team of healthcare workers
  • You will need to be a driver with access to your own car for work


Your core role will include:

  • To take ownership of a caseload of complex clients with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically
  • To co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice
  • Upholding high standards in care and prioritising a person-centered approach
  • Prioritising individual wellbeing in our care practices
  • Being a responsive advocate for complaints and safeguarding, and encouraging improvement
  • Developing comprehensive care plans and risk assessments
  • Providing support for your care packages through observations and mentoring sessions, and regularly reviews


This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!

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