Case Manager jobs

Job Introduction
What you'll do

Notting Hill Genesis, one of London's largest housing associations, is seeking two Complex Case Project Managers to join our growing Repairs directorate. As a Complex Case Project Manager, you'll lead on the delivery of disrepair and preventative disrepair cases and projects, ensuring our homes remain safe, well-maintained and compliant. You will work closely with contractors, consultants and internal teams to resolve issues effectively and improve outcomes for residents.

Leading a team of property professionals, you'll combine strong technical expertise with clear communication and decisive project management. Your work will play a vital role in reducing disrepair risk, improving service quality and embedding learning across the repairs service. As a Complex Case Project Manager, you'll ensure repairs are delivered to a high standard, on time and with residents at the heart of every decision.

Please note there are two roles available; one will be within the Disrepair team managing works through to completions, and the other overseeing high-risk repair case escalations.

How you'll do it

• Lead, manage and support your team to deliver disrepair, complex and preventative disrepair projects efficiently and to a high standard.
• Ensure inspections, surveys and condition reports are completed accurately, with clear records and supporting evidence.
• Manage contractors, consultants and resources to deliver works on time, within target and in line with agreed specifications.
• Coordinate and resolve complex or high-risk repair cases, reducing the likelihood of disrepair claims or adverse Ombudsman outcomes.
• Lead on resolution of legal disrepair cases whilst working across teams and engaging with a range of internal and external stakeholders.
• Monitor contractor performance, embedding quality control and service improvement through data, insight and feedback.
• Produce clear reports on trends, risks and performance to support informed decision making and continuous improvement.

The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Experience managing a high performing team within a repairs or property environment.
• Experience delivering complex, multidisciplinary projects.
• Experience within social housing.
• Experience formulating specifications, managing schedules of works and undertaking technical diagnosis.
• Proven experience managing contractors and external consultants.
• Good understanding of relevant legislation, statutory and regulatory requirements.

Desirable:

• Project management qualification such as PRINCE2 or equivalent.
• Experience managing repair, disrepair or legally sensitive projects.
• Relevant building or property management qualification.
• Recognised HND or technical qualification (e.g. Building Surveying or CIOB membership).

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now!

Step 2: Successful candidates will be invited to interview and assessment

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Attached documents

• Values and Behaviours.pdf
• Role profile