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    • The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines.
    • The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines.
    • This role mainly consists of providing excellent customer service to customers in the VIP lounges at Heathrow in the safest way following all Health and Safety…
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    • You’ll greet guests with professionalism and positivity, help guide their visit, and ensure everything runs smoothly from the moment they arrive.
    • A passion for delivering exceptional guest experiences and leading by example.
    • Strong leadership and coaching skills, with the ability to motivate, support, and…
    • Reports To: Head of Gaming.
    • We are looking for an experienced Bingo Coordinator to support the growth, optimisation and day-to-day management of the BOYLE Bingo…
    • Pay Rate: £12.84 - £13.84 per hour.
    • Experienced delivering excellent customer service.
    • Industry and compliance training will be given.
    • Experienced delivering excellent customer service.
    • Industry and compliance training will be given.
    • 28 days holiday (including Bank Holidays).
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    • Please note: Due to the nature of the gambling industry and in accordance with applicable legislation, you must be at least 18 years of age to be eligible to…
    • We arrange children's parties, adult's parties, wedding parties and corporate events.
    • We are looking for dedicated and patient gaming staff who have experience…
    • We are seeking an enthusiastic and personable Mobile Gaming Event Host to oversee and facilitate gaming events at various locations driving our Extra Long…
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    • Individuals with a genuine passion for customer service, who can create memorable experiences for our guests.
    • Must be at least 18 years of age.
  • View similar jobs with this employer
    • Individuals with a genuine passion for customer service, who can create memorable experiences for our guests.
    • Must be at least 18 years of age.
    • Salary Details: Up to £35,000 per year plus Bonus.
    • Flexible to work days, evenings, weekends and bank holiday, as this is the nature of the business.
  • View similar jobs with this employer
    • Individuals with a genuine passion for customer service, who can create memorable experiences for our guests.
    • Must be at least 18 years of age.

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Job Post Details

Merkur Casino Entertainment UK Limited logo

MK Guest Relations Host - job post

Merkur Casino Entertainment UK Limited
2.4 out of 5 stars
Second Floor, Milton Keynes MK9 1NJ
£12.87 an hour - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 2 days.

Job details

Pay

  • £12.87 an hour

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Night shift

Location

Second Floor, Milton Keynes MK9 1NJ

Benefits

Pulled from the full job description

  • Employee assistance programme
  • Company pension

Full job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights?

Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes?

Then we are looking for you!

Position: Guest Relations Host

Location: Milton Keynes Casino

Hours Per Week: 40

Pay Rate: £12.87

At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines. This will involve greeting customers, managing the cloakroom, assisting with machines, helping customers with disputes regarding machines and providing excellent customer service.

Who Are Merkur?

MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.

Have we got your attention? Want to know what’s in it for you?

About you:

We are looking for

  • Excellent customer service skills.
  • Good written and verbal communications.
  • Has the ability to explain offers and promotions.
  • Experience in serving food and beverages is desired
  • Previous experience working with electronic gaming products would be advantageous.
  • Being flexible and able to work a variety of shifts including night shifts and weekends.
  • Ideally candidates will live in Milton Keynes

Benefits:

  • 28 days holiday (including Bank Holidays)
  • Excellent Career Progression Opportunities
  • Contributory Pension Scheme
  • Life Assurance
  • Discounts with high street retailers and restaurants through our benefits portal
  • Employee assistance programme

Duties include but not limited to:

  • Providing excellent customer service, as the first and last point of contact for all customers and visitors.
  • Registering customers to the membership scheme, ensuring all relevant information is captured.
  • Assisting customers with general enquiries.
  • Assisting customers with electronic gaming issues.
  • Managing cloakroom control.
  • Assisting F&B team with serving food and drinks.
  • Compiling and sending specific reports.
  • To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
  • To attend and conduct meetings as and when required.
  • Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
  • To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
  • To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.

In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.

Full job description can be provided on request.

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

MKCAS

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