Catering Customer Service Assistant jobs

At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

We're looking for a Catering Assistant to join our team at East Cleveland Primary Care Hospital Saltburn-by-the-Sea. In this important role, you'll help provide a safe, high-quality food and beverage service that supports patients, visitors and colleagues every day.

About the Role:

• Salary: £25,495 per annum, pro rata £13.04 per hour

• Hours: 10.5 hours per week
• Working Pattern (2 Week Rolling Rota):
• Week 1: Monday to Thursday Off, Friday to Sunday 15:30 to 18:30
• Week 2: Monday to Thursday 15:30 to 18:30, Friday to Sunday Off
• Please note this is a 6-month fixed term contract
• Location East Cleveland Primary Care Hospital Saltburn-by-the-Sea
• Standard DBS Check Required

What you'll be doing

As a Catering Assistant, you'll play a key role in delivering an effective catering service while ensuring high standards of food safety, hygiene and customer service.

You'll:

• Prepare and serve food and beverages in line with menus and portion requirements
• Maintain high standards of food hygiene and safety, including temperature monitoring
• Clean kitchen, catering and dining areas using a "clean as you go" approach
• Receive, store and rotate stock safely and efficiently
• Operate catering equipment safely and report any faults or concerns
• Support colleagues and work collaboratively as part of the catering team
• Help create a positive experience for patients, visitors and colleagues

What we're looking for

We'd love to hear from you if you have experience in:

• Catering or food service
• Hospitality
• Customer service
• Kitchen or food preparation environments
• Retail or hospitality settings
• Healthcare catering
• Care, support or service-based roles

Most importantly, we're looking for people who:

• Enjoy working as part of a team
• Take pride in delivering high standards
• Are reliable and organised
• Have a positive approach to customer service
• Can follow food safety, hygiene and health and safety procedures
• Are comfortable working in a busy environment

Previous catering experience is beneficial, but we're equally interested in candidates with transferable skills from hospitality, food service, retail or other customer-focused environments.

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a

sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know we’re here to help

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Check out more about Life at NHSPS on our LinkedIn page!