Catering Services jobs in Aberdeen

Overview

We are looking for a highly organised and customer-focused individual to join our team as a Services Co-ordinator on a full-time, permanent basis.

In this role, you will take ownership of customer training requests, managing them from initial enquiry through to order processing and booking coordination. You will also be responsible for maintaining accurate training records within our Learning Management System (LMS), ensuring information is up to date and readily accessible.

The position involves a range of administrative, logistical and planning duties, alongside supporting the day-to-day organisation and upkeep of the Training Academy. Working closely with internal teams and customers, your attention to detail and organisational skills will play a vital role in supporting the smooth delivery of high-quality services through our Customer Training and Onsite Services.

Duties

• Take a pro-active approach to maintenance and development of training department.
• Co-ordination and administration of Customer Training Courses and Onsite Services.
• Primary point of contact for customers, handling all training enquiries via email and telephone
• Management of the booking process including course, classroom and trainer availability.
• Co-ordination of people, equipment and consumables in relation to onsite services.
• Preparing customer quotes and orders in our ERP system (SAP B1)
• Management of all delegate information and joining instructions via Learning Management System (LMS).
• Responsible for delegate registration on course days.
• Administration and preparation of all communications and training equipment for off-site training courses.
• Ordering and control of all catering and stock requirements for customer training services.
• Maintaining all training equipment and consumables
• General housekeeping responsibility and stocking of the training academy.
• On occasion attend company seminars and events

Skills

• Excellent organisational skills.
• Excellent verbal and written communication skills.
• Ability to work to strict deadlines and multi -task at all times.
• Excellent customer service skills.
• Experience with MS Office applications, Outlook, Excel, PowerPoint & Word.
• Experience with SAP is desirable.
• A positive attitude to all aspects of the role.
• Self-starter and at ease in a team environment.
• Must demonstrate personal values that are aligned with Swagelok Company Values.

This position is ideal for candidates who are proactive, reliable, and eager to contribute to a professional team dedicated to delivering excellent services.

Why Join Our Team?

We celebrate each of our associates as individuals while we work together to achieve a common goal – to be the fluid systems expert that the world relies on.

All of our decisions are driven by our values and unique culture. Don’t believe us? Our most recent positive Employer Net Promoter speaks for itself, highlighting the high engagement from our workforce.

As an associate at Swagelok Scotland, we provide a competitive base salary and comprehensive benefits package.

Careers at Swagelok Scotland

At Swagelok Scotland, we support personal development and value career journeys that evolve with you. As a key part of our culture, each associate is supported in their learning journey, and we will pro-actively develop skills to achieve the Company’s vision to be a market leader in providing solutions to customers.

As an equal opportunity employer, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, disability, or any other legally protected status. We are dedicated to ensuring that all applicants receive fair treatment during the recruitment process and that our hiring decisions are based solely on qualifications, skills, and experience.

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Flexitime
• Free flu jabs
• Life insurance
• Private medical insurance

Work Location: In person