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    • Strong communication skills, patient, responsible, and quick to learn.
    • Assist in improving the customer service knowledge base, updating FAQs and communication…
    • C. Support delivery through the Data Services Platform (DSP), Ordnance Survey (OS) DataHub, gov.uk and other secure channels.
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    • Leading pricing and channel optimisation initiatives that deliver measurable commercial…
    • Support the Digital Director with research, insight and support around data that lead to effective cross-channel media strategies and tactics.
    • To supporting multi‑channel campaigns across digital and offline channels.
    • Apprentices will develop key competencies in social media marketing, content creation…
    • Respond to sales requests through a range of channels (emails, online forms and calls) within 10 minutes of request, check and double check accuracy, format,…
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    • Protect Team Focus and Workflow: Support clear, structured intake channels so that new requests flow through the correct processes for consistency of…
    • Pension scheme available after three months of employment (4% employer contribution / 4% employee contribution).
    • Working closely with: *Director of Finance.
    • Our Nailsea retail store is looking for an Assistant Store Manager to join us on a Part Time , temporary 3 month contract basis, ( please note this may be…
    • Communication: Handle queries professionally across multiple channels, including email, telephone, and face-to-face interactions.
    • Life Assurance (4 x basic salary).
    • Use a mix of channels: direct sourcing, internal pipelines, agencies and partnerships.
    • 25 days holiday (rising with service).
    • Consultative, multi-channel digital sales role.
    • Location:* UK (Remote with occasional travel to head office).
    • PE-backed, high-growth international business.
    • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
    • Variable Hours, Part Time, Full Time.

Job Post Details

Electrical Engineering, Renewable Energy, English, Solar Energy, After Sales Manager - job post

SIGENERGY
England•Hybrid work
£3,500 - £5,000 a month - Full-time

Job details

Pay

  • £3,500 - £5,000 a month

Job type

  • Full-time

Location

England•Hybrid work

Full job description

Sigenergy focuses on developing cutting-edge all-scenario energy solutions, with products ranging from energy storage systems to solar inverters and EV chargers. Our world-class R&D team of hundreds of top industry experts shares the vision of making the world greener via continuous innovation. With global sales and services, we aim to become our customers' most trusted partner on their journey to a more sustainable

future.https://www.sigenergy.com/en

Key Responsibilities

1. Respond to local customer inquiries, address technical and usage questions related to residential & C&I energy storage products through multiple channels, and provide professional technical support and customer service.

2. Handle customer complaints and after-sales requests, troubleshoot common issues based on energy storage product expertise; escalate unsolvable cases in a timely manner, follow up on progress, and effectively resolve disputes.

3. Organize and file customer information and communication records, summarize customer needs and product pain points to provide insights for product optimization.

4. Assist in improving the customer service knowledge base, updating FAQs and communication scripts for energy storage products to adapt to local customer habits.

5. Cooperate with technical and sales teams to communicate customer needs, conduct follow-up calls, and collect suggestions for product and service improvement.

6. Comply with company customer service standards, maintain brand image, and ensure smooth handover of local customer service.

Job Requirements

1. Fluent in English (listening, speaking, reading, writing) to communicate effectively with customers and collaborate cross-functionally. Other European language is strong plus. Chinese (Mandarin) is plus.

2. Experience in technical support for residential or C&I energy storage products, with the ability to troubleshoot common issues.

3. Preference for candidates with customer service experience, especially local customer service or energy storage industry experience.

4. Strong communication skills, patient, responsible, and quick to learn.

5. Proficient in office software, detail-oriented, with strong execution and teamwork spirit.

Pay: £3,500.00-£5,000.00 per month

Work Location: Hybrid remote in England

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