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    • We're looking for highly motivated and committed individual to join our existing advice services team who deliver advice to the public on a wide range of…
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Job Post Details

Outreach Advisers - job post

Citizens Advice Derbyshire Districts
4.3 out of 5 stars
Chesterfield•Hybrid work
£27,263 - £29,806 a year - Part-time, Full-time

Job details

Pay

  • £27,263 - £29,806 a year

Job type

  • Part-time
  • Full-time

Location

Chesterfield•Hybrid work

Benefits

Pulled from the full job description

  • Referral programme
  • Annual leave
  • Sick pay
  • Employee assistance programme
  • Company pension
  • Health & wellbeing programme
  • Work from home

Full job description

Outreach Adviser (Trainee positions available)

Hours: 2x Full-Time (37 hours per week)
(part-time and job-share arrangements will be considered for the right candidates)
Contract: Permanent
Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)
Location: Chesterfield (With travel to outreach locations and other community venues)
Join our team - https://www.citizensadvicederbyshiredistricts.org.uk/vacancies/staff/

About the role:

We're looking for highly motivated and committed individual to join our existing advice services team who deliver advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face to face and telephone advice, based at our Chesterfield office. There is flexibility in this role which allows for some remote/home working where appropriate. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.

Who we are looking for: The ideal candidates will have:

  • Excellent communication skills – both written and verbal (essential)
  • A non-judgemental, empathetic approach to people (essential)
  • Strong IT and digital skills, with the ability to learn new systems quickly (essential)
  • A commitment to working to performance targets and KPIs (essential)
  • A solid understanding of the current welfare benefits system (preferred)

What we offer: We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

  • Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
  • Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
  • Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
  • Contractual sick pay: depended on length of service
  • Long service rewards: Extra leave and gift cards after five years of service and beyond
  • Workplace pension: Auto-enrolment into our pension scheme
  • Hybrid working: the option to work from home, if it works for you and for us

Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.

Job Types: Full-time, Part-time

Pay: £27,263.00-£29,806.00 per year

Expected hours: No more than 37.0 per week

Benefits:

  • Company pension
  • Health & wellbeing programme
  • Referral programme
  • Work from home

Work Location: Hybrid remote in Chesterfield (Derbyshire, East Midlands Region)

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