City Council jobs in Bristol

ROLE: Responsible for the day-to-day housing management of a designated portfolio of properties at Imperial Apartments. The role provides a visible and responsive housing service to residents, covering lettings, tenancy management, resident enquiries, tenancy breaches and end-of-tenancy processes. Working closely with the Regional Manager, Senior Rents Officer, and other operational teams to maintain tenancies and support the effective management of the site.

REPORTS TO: Regional Manager

WORKING HOURS: 40 hours per week

DUTIES INCLUDE:

· Supporting the effective turnaround and letting of void properties through inspections, viewings, applicant contact and sign-ups, working with the relevant maintenance and lettings teams to minimise void periods.

· Supporting the lettings process, including property viewings, applicant contact and tenancy sign-ups.

· Conducting property viewings, completing tenancy sign-ups and ensuring new residents receive all required tenancy and property information.

· Completing new tenancy visits and following up any tenancy or property-related issues identified.

· Investigating and responding to tenancy breaches and anti-social behaviour, including resident contact, evidence gathering, warning notices and liaison with Security, escalating serious or persistent cases to the Regional Manager.

· Acting as a key point of contact for residents, responding to tenancy and housing enquiries and ensuring matters are resolved or referred to the appropriate team.

· Managing notices to quit and end-of-tenancy processes, including arranging and completing check-outs and ensuring relevant teams are notified.

· Conducting tenancy and property inspections, identifying tenancy breaches, property concerns and support needs, and referring actions to the appropriate team.

· Supporting the Senior Rents Officer with resident contact relating to rent arrears and tenancy sustainment where required.

· Maintaining effective working relationships with Bristol City Council, support agencies and other partner organisations as required in the day-to-day management of tenancies.

· Coordinating and maintaining accurate lettings and nomination monitoring logs, ensuring key dates, actions, outcomes and tenancy information are recorded and kept up to date.

· Managing the day-to-day administration and monitoring of the Bristol City Council VNF process, tracking referrals and deadlines, coordinating required actions and escalating delays or issues to the Regional Manager.

· Using Microsoft Excel confidently to maintain trackers, monitor performance and deadlines, reconcile information and provide accurate management information and reports.

· Completing referrals to external agencies where appropriate and supporting residents to access relevant services.

SKILLS, EXPERIENCE & ATTITUDE

Essential

· Confident with excellent written and verbal communication skills, including the ability to produce clear case notes, warning letters and tenancy correspondence.

· Highly organised and able to prioritise a varied workload and manage housing cases effectively.

· Strong Microsoft Excel skills, with experience maintaining accurate spreadsheets, trackers and monitoring information.

· Ability to deal confidently and professionally with challenging behaviour, difficult conversations and tenancy breaches.

· Good understanding of tenancy management, tenancy conditions and tenancy breaches.

· Experience in housing, tenancy management or a closely related resident-facing role.

· A practical, solution-focused approach to problem solving and the ability to work effectively across operational teams.

· Good knowledge of safeguarding and the ability to identify and respond appropriately to safeguarding concerns.

Desirable

· Experience working in social housing or supported housing.

· Experience of managing anti-social behaviour or tenancy breach cases.

GENERAL

• To contribute to the effective delivery and continuous improvement of housing services at Imperial Apartments.
• To maintain effective working relationships across all departments and sister companies.
• To demonstrate and actively encourage good team spirit and a positive working environment at all times.
• To be approachable, professional and empathetic in dealings with residents, colleagues and external partners.
• To maintain good timekeeping, attendance and personal organisation at all times.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay

Experience:

• Social Housing: 1 year (preferred)

Work Location: In person