City Garden jobs in Welwyn

Role: Administrative Assistant

Salary: £26,000-£29,000

Location: Letchworth Garden City

Company Overview
Abacus Care & Support Ltd is a dedicated family-run care provider specialising in supported living services across London and the Home Counties. Our compassionate and person-centered Care Team empowers the People We Support to maintain independence, build confidence, and develop new skills through tailored support.

Job Summary

The Administrative Assistant provides day-to-day administrative support across Abacus's property, facilities, and internal operations functions. The role is central to keeping properties onboarded and compliant, utilities and services running smoothly, meetings and events well organised, and internal support requests dealt with efficiently.

Responsibilities

Property Onboarding & Compliance

• Coordinate the onboarding of new properties, ensuring all required documentation, checks, and set-up tasks are completed on time.
• Set up utilities and services (Council Tax, gas, electricity, water, TV licence) as part of the property onboarding process.
• Support the H&S Lead by coordinating routine H&S requirements and compliance checks across properties (e.g. certificates, inspections, statutory requirements), flagging any gaps.
• Maintain accurate, up-to-date compliance records for each property, working closely with the H&S Lead.

Utilities & Services

• Act as first point of contact for utility providers, resolving billing queries and account issues.
• Track renewal dates and ensure continuity of service across all properties.

Meetings & Events

• Attend meetings as required; minutes are captured via the AI note-taker, with responsibility for reviewing them for accuracy and action.
• Track meeting actions through to completion, chasing owners and escalating overdue items to the relevant manager.
• Provide administrative support for internal events, including logistics and coordination.

Administrative Support

• Support the rollout of updated policies, ensuring documentation is distributed and acknowledged across relevant sites.
• Monitor and maintain staff room compliance (health & safety, cleanliness, notices) across properties.
• Coordinate maintenance requests with contractors and internal teams, tracking jobs from report through to resolution.
• Take part in the maintenance on-call rota, providing cover for urgent property issues outside normal working hours.

Systems & Internal Support

• Support the Systems Lead with administration of core company systems, including setting up access for new starters.
• Provide general internal administrative support across departments as needed.
• Support with rota queries and expense queries.
• Maintain and update the company asset register, tracking equipment allocation, location, and condition.
• Provide flexible support with general office administration tasks as needed, in addition to core duties.

Skills

• Previous experience in an administrative, facilities, or office support role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Confident communicator, comfortable liaising with external suppliers and internal staff at all levels.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail, particularly for compliance and record-keeping tasks.
• Full UK driving licence and access to a vehicle, for travel between Head Office and services.

Desirable

• Experience working in a property, facilities, or social care setting.
• Familiarity with utilities account management or compliance systems.
• Experience maintaining an asset register or similar tracking system.

Additional

• This role requires occasional travel between Head Office and Abacus services.
• An enhanced DBS check will be required as a condition of employment.
• A separate on-call allowance (or overtime rate) applies for weeks on the maintenance on-call rota, in addition to base salary.

We are committed to an inclusive recruitment process and are happy to make reasonable adjustments at any stage. If you require any support, such as flexible interview timings due to additional needs, neurodiversity, or personal commitments, please let our Talent Acquisition team know.

Join Abacus Care & Support and be part of a team that is committed to making a genuine difference, supporting people to live independently, confidently and with purpose.

Pay: £26,000.00-£29,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Letchworth SG6 1GJ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Please detail your right to work status. Please note, we are not able to offer sponsorship for this role, now, or in the future.

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person