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Job Post Details

Customer Services Executive - job post

Civil Service Insurance Society
3.5 out of 5 stars
Lower Stone Street, Maidstone ME15 6NB
£20,000 - £25,000 a year - Permanent, Full-time

Job details

Pay

  • £20,000 - £25,000 a year

Job type

  • Permanent
  • Full-time

Location

Lower Stone Street, Maidstone ME15 6NB

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Company pension
  • Paid volunteer time
  • Private medical insurance

Full job description

Overview
We are seeking a dedicated Customer Services Executive to join our dynamic team. This role offers an excellent opportunity for individuals passionate about delivering outstanding customer service and support within the financial services sector. The successful candidate will be responsible for telephone customer interactions, providing tailored solutions, and ensuring a high level of customer satisfaction. Strong communication skills are highly desirable for this position.

Duties

  • Handle customer enquiries via phone, email, ensuring prompt and professional responses
  • Provide information on financial products and services, guiding customers through their options
  • Collaborate with internal teams to ensure seamless service delivery and issue resolution
  • Maintain a thorough understanding of company offerings to effectively address customer needs

Qualifications

  • Ideally, experience in customer service roles, preferably within the financial services industry
  • Excellent telephone communication skills, with the ability to explain complex information clearly
  • Organised with the ability to manage multiple tasks simultaneously in a fast-paced environment
  • A proactive attitude with a commitment to delivering exceptional customer experiences

This position is paid and offers an engaging environment where your skills in customer communication will be valued and developed.

Job Types: Full-time, Permanent

Pay: £20,000.00-£25,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Paid volunteer time
  • Private medical insurance
  • Sick pay

Work Location: In person

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