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    • Experience using claims management systems and functional assessments.
    • At least 5 years’ experience assessing Income Protection claims (essential).
    • Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
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    • Previous experience within commercial insurance claims handling or claims management.
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    • Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
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    • Background as a construction loss adjuster, surveyor, engineer or senior claims manager.
    • Strong experience managing complex construction claims.
    • Confidence using claims systems, digital evidence and standard office software.
    • Strong knowledge of insurance policy interpretation, claims handling processes…
    • Negotiate settlement of claims within the delegated authority.
    • Ensure a consistent approach to client claims and implementing Insurers' reserving policies, so…
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    • Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.
    • Experience handling both buildings and contents insurance claims.
    • Proven experience in property claims handling or loss adjusting.
    • Handling Vehicle Technical claims and telephone enquiries from customers, dealerships, and end users.
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    • Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.
    • Review incoming claims for completeness and accuracy.
    • Process claims by entering data into the system and verifying information.

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Job Post Details

Unum Group logo

Senior Claims Assessor - job post

Unum Group
3.4 out of 5 stars
United Kingdom
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

United Kingdom

Benefits

Pulled from the full job description

  • Company pension
  • Car scheme

Full job description

Job Posting End Date: June 18

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

What will you bring?

About us

We’re a specialist employee benefits provider committed to creating healthy, happy workplaces. As part of the international Unum Group, we support millions of people through some of life’s most challenging moments — helping them stay financially secure and get back to living well.

At Unum, we combine technical excellence with humanity, fairness and care — and we’re proud of the difference our people make every day.

The role

We’re looking for experienced Senior Claims Assessors to join our Income Protection Claims team. This is a key role where your expertise, judgement and empathy will directly support customers at critical points in their lives.

You’ll take ownership of assessing complex and long‑term Income Protection claims, balancing robust technical decision‑making with clear, compassionate communication. Alongside case ownership, you’ll play an important part in developing others — coaching, mentoring and contributing to strong technical standards across the team.

What you’ll be doing

  • Assessing Income Protection claims from both a medical and financial perspective, including complex and long‑term cases

  • Interpreting policy documentation accurately and applying sound technical judgement

  • Communicating decisions clearly, sensitively and in line with Treating Customers Fairly principles

  • Maintaining checking authority and ensuring claims are paid accurately and on time

  • Working closely with rehabilitation teams and internal stakeholders to support positive return‑to‑work outcomes

  • Coaching and mentoring colleagues, completing file reviews and supporting technical development

  • Building trusted relationships with customers, clients and colleagues

  • Contributing to continuous improvement and management information where required

What you’ll bring

  • At least 5 years’ experience assessing Income Protection claims (essential)

  • Proven experience managing complex and long‑term IP cases

  • Strong technical knowledge of Group Risk products and policy interpretation

  • A good understanding of long‑term medical conditions, NHS pathways and rehabilitation processes

  • Experience using claims management systems and functional assessments

  • Confident written and verbal communication skills, with the ability to explain decisions clearly

  • A collaborative approach, with a genuine interest in coaching and sharing knowledge

What we offer

  • A competitive salary plus performance‑based bonus (8.5%)

  • We operate a flexible working model, including fully remote options for candidates who live beyond a reasonable commuting distance from our offices.

  • Pension scheme

  • Life assurance, private medical and income protection cover

  • A wide range of wellbeing benefits, including:

    • Remote GP and second medical opinion

    • Nutrition coaching and personal training

    • Unlimited mental health support

  • 27 days’ holiday, plus bank holidays, with the option to buy or sell up to 5 days

  • Salary sacrifice electric car scheme with free onsite charging

  • Ongoing development in a supportive, purpose‑driven organisation

#LI-Remote

#LI-Homeworker

#LI-Hybrid
#LI-MD1

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace , we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk .

We are proud to be a Disability Confident Employer.

Company:

Unum UK
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