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Cleaning Supervisor - job post

Pinnacle Group
60 reviews
Walsall WS1
£24,000 a year - Permanent, Full-time

Job details

Here’s how the job details align with your profile.


  • £24,000 a year

Job type

  • Permanent
  • Full-time


Walsall WS1

Full job description

Salary: £24k per year
Reference: 3489

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities, and broadband networks – as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship, and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities, and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role – Cleaning Supervisor

Pinnacle Group are seeking a Cleaning Supervisor for the management of a dedicated cleaning Contract and management of sub-contractors for security, pest control and grounds maintenance in accordance with Contract agreement, client requirements and budget constraints. To lead 2 mobile supervisors and a team of approx. 26 cleaning staff to deliver a first-class service in line with Pinnacle Values, ethos, and Service Delivery Strategy.

Duties/Key Responsibilities

  • To encourage and empower the team to be their best and achieve their best
  • To proactively seek and nurture talent within your team
  • To be an effective communication channel between your team and other working disciplines.
  • To be accountable for the monthly budgets across the contract, ensuring this is reported to the contract manager every month.
  • To escalate and manage underperformance in a timely and consistent manner in accordance to company capability procedure
  • To monitor progress and quality of your team’s outputs ensuring:
  • Service levels are implemented and monitored
  • Proactive auditing and supervision
  • Action on all hotspot areas and senior management/client audits
  • Effective workforce planning and shift cover
  • Staff development, upskilling and cross-training
  • To conduct investigations and informal meetings in accordance with company procedure
  • Identifying trends and escalating to your line manager
  • Staffing levels and resource planning
  • Support the contract manager in recruitment, selection, probation, and retention
  • Absence management including reporting, analysis, and escalation.
  • To be responsible for local walkabouts and interface with local site managers and facilities managers.
  • To partake in formal client meetings and reporting in line with the agreed format.
  • To implement change initiatives and keep up to date with legislation and best practices.
  • optimising and overseeing operations to ensure efficiency using Workplace Management System.
  • To contribute accurate and timely data for corporate quality and environment initiatives
  • To assist with the management of your Contract budget ensuring:
    • Spend within budget
    • Stock orders and stocktake are conducted accurately and on time
    • Invoices are checked and logged
    • Accurate data is maintained and available for audit
    • Payroll base information is supplied to your line manager
    • Corrective action is applied as set out by your line manager

Skills Required

  • Relevant supervision experience, preferably in the social housing market
  • Ability to work calmly and authoritatively under pressure and to guide others’ actions
  • Good team working skills to get the best from your colleagues’ co-operation
  • Proven administration skills with attention to details & accuracy
  • Innate respect for confidentiality & correct application or procedures & protocols
  • To be computer literate, fluent in the use of the internet, Word, and Excel
  • Full Driving License
  • Capability to analyse data and produce reports upon request
  • IOSH Managing Safely Qualification desirable
  • Fleet Management experience desirable

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief, or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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