Cleaning jobs in Chorleywood

Job Overview:

The Housekeeper is responsible for maintaining the highest standards of cleanliness, presentation, and hygiene throughout Stoke Park's guest rooms, public areas, back-of-house facilities, and estate buildings. As part of a luxury five-star heritage resort, the Housekeeper plays a vital role in ensuring guests experience exceptional comfort and service at all times.

The role requires a keen eye for detail, a commitment to excellence, and a proactive approach to maintaining the impeccable standards expected at Stoke Park.

Key Responsibilities:

Guest Rooms & Accommodation

• Clean, service, and prepare guest bedrooms, suites, and bathrooms to the highest luxury hospitality standards.
• Replenish guest amenities, linens, towels, and consumables as required.
• Complete room servicing and turndown services in accordance with departmental standards and schedules.
• Ensure all rooms are presented impeccably and are ready for guest arrival within designated timeframes.
• Report maintenance issues, defects, or damage to the appropriate department promptly.
• Handle guest belongings and personal items with the utmost care and professionalism.

Public Areas & Estate Cleanliness

• Maintain the cleanliness and presentation of public areas, including corridors, lounges, reception areas, meeting spaces, spa facilities, and staff areas.
• Ensure all public areas are clean, tidy, and welcoming throughout the day.
• Assist with the care and presentation of the Mansion and other estate buildings, ensuring they reflect the luxury standards of Stoke Park.
• Support housekeeping requirements during events, weddings, conferences, and exclusive hire periods.

Linen & Laundry Operations

• Assist with the collection, sorting, and distribution of linen and uniforms.
• Ensure linen stores, housekeeping cupboards, and work areas remain organised and fully stocked.
• Monitor stock levels of guest supplies and report shortages to the management team.
• Follow all procedures relating to the handling and storage of linen and cleaning materials.

Health, Safety & Compliance

• Comply with all housekeeping procedures, cleaning schedules, and quality standards.
• Ensure the safe use, storage, and handling of cleaning chemicals in accordance with COSHH regulations.
• Follow all health and safety procedures, including manual handling and the correct use of personal protective equipment (PPE).
• Maintain high standards of hygiene and infection prevention across all work areas.
• Report any accidents, incidents, hazards, or unsafe working practices immediately.

Guest Service

• Respond promptly and professionally to guest requests and housekeeping enquiries.
• Provide friendly, courteous, and discreet service at all times.
• Support the delivery of exceptional guest experiences by maintaining a high level of attention to detail.
• Demonstrate professionalism and a positive attitude when interacting with guests, colleagues, and visitors.

General Responsibilities:

• All employees are expected to be fully familiar with, and adhere to, the hotel’s policies and procedures relating to fire safety, emergency evacuation, first aid, health and safety, and security.
• Staff must also ensure they understand and follow the guidance outlined in the Employee Handbook, as well as any relevant notices displayed in key operational areas throughout the estate.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 40Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £35,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Ability to commute/relocate:

• Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

• midscale to upscale hotels: 5 years (required)

Work Location: In person