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Deputy Housekeeping Manager - job post

Bloc Hotel Operations Ltd - Gatwick - Housekeeping
Crawley RH6
£31,200 a year - Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • £31,200 a year

Job type

  • Full-time

Location

Crawley RH6

Benefits
Pulled from the full job description

  • Canteen
  • Employee assistance programme
  • Referral programme

Full job description

Deputy Head Housekeeper
About us
Our vision is to redefine the boundaries and expectations for short-stay hotels. We’re designed around a radically simple idea, to give guests the very best of everything needed to sleep, shower and step out fresh into a new day, right at the heart of the action. Lightspeed Wi-fi. Monsoon showers. Rooms so clean and comfortable, that the sleep is always 5-star, even if the price never comes close.
About the role
The Deputy Head Housekeeper will assist and support the Head Housekeeper with all aspects of the departmental operations. Ensuring alignment with the vision of the company, from day-to-day employee management, service excellence, maintenance and housekeeping management. The Deputy Head Housekeeper will provide leadership, using a professional and fully hands-on approach.
What’s in it for you

  • Competitive salary
  • Guaranteed paid day off on your birthday
  • Enhanced holiday allowance starting from 31 days including bank holidays, increasing to 33 days and 35 days based on length of service
  • Complimentary hotel accommodation allocation
  • Generous Friends & Family rates group wide
  • Fully stocked canteen
  • Healthy Minds Employee Assistance Programme (EAP), access to a range of confidential around-the-clock support.
  • Internal progression opportunities
  • Subsidised parking
  • 25% Discounted bus or train travel to/from your home station
  • Refer a friend incentive
  • 4 Team social events per year, at least!

Responsibilities and Duties

  • You will be responsible for working as a Deputy Head Housekeeper in the absence of Head Housekeeper and as a supervisor when the Head Housekeeper is on shift.
  • To create departmental rotas in line with the forecasted needs of business and budgets, highlighting both over and under staffing concerns to the Cluster General Manager and Deputy General Manager
  • To work alongside the Housekeeping Manager, leading in the induction and appraisal process.
  • To manage the quality of room standards, prioritise workload and be able to multi task, maintaining the standard of the department in terms of daily task, allocating rooms to be cleaned per RA ,number of rooms checked per supervisor.
  • Monitor and inspect the bedrooms and public areas standards also monitor standards and performance of housekeeping team with an emphasis on training and teamwork.
  • Clean guest rooms, public area and back of house area as set out in Standard Operating Procedures, if required.
  • Train and develop the housekeeping team to ensure housekeeping standards are upheld to a high standard.
  • Allocating duties to the housekeeping team.
  • Overseeing deliveries.
  • To manage the supply of linen to the hotel, ensuring it meets needs from both a quantity and quality standpoint
  • Assisting in the resolution of guest complaints when housekeeping standards have not been met.

About you
We’re looking for proactive, purposeful, positive people who want to help ensure our guests sleep well, and stay well, right here in our home – Bloc – every day, and every night.
We’re are looking for someone who is

  • Dedicated to detail
  • An experienced Housekeeping Supervisor
  • Inclusive and welcoming
  • Driven, taking pride and passion in your work
  • Be able to adopt a positive attitude
  • Ability to work under pressure and meet deadlines
  • Previous experience of working of a similarly physically demanding role is desirable
  • Have a friendly and professional personality
  • Be a strong team player

INDBOH

Job Type: Full-time

Salary: £31,200.00 per year

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