Cleaning jobs in Yeovil

Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...

Lyme Bay, part of Sykes Holiday Cottages, have the exciting opportunity for a Local Supplier Lead & Housekeeping Manager to join our bustling Lyme Regis team!

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits!

• Paying a salary of £28,000 / Monday to Saturday, 9am-5.30pm (with a day off in the week)
• Plus access to our annual STIP scheme up to 10% of your salary
• 33 days annual leave including bank holidays
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• Enhanced maternity and paternity policy
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Joining us as a key player you will be responsible for creating a robust supplier list to call upon for daily and out of hours, as and when required locally.

Within your role you will be managing and overseeing 100+ self employed housekeepers and 3 staff, servicing over 300 properties, ensuring high standards of cleanliness and presentation. You will be working closely with our Housekeepers, cleaners and all aspects of property maintenance, you will ensure we support our Owners and properties. You will be key to building and maintaining commercially viable relationships with our third-party supplier base whilst continual sourcing new housekeepers, local cleaners, cleaning companies and maintenance contractors to support our growing portfolio of properties.

Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers!

A typical day will see you:

• Manage and oversee100+ self employed housekeepers and 3 staff
• Build and maintain commercially viable relationships with our third-party supplier base.
• Continual sourcing of new housekeepers, local cleaners, cleaning companies and maintenance contractors
• Liaising with cleaners to ensure that all property cleans are covered
• Relationship Management of any self-employed housekeepers and maintenance contractors, including recruitment and ensuring work completed is correct and accurate
• Ensuring housekeeping, maintenance and quality issues are responded to and successfully resolved within agreed service levels
• Loading new suppliers onto the system and ensuring the PS Hub in Chester are updated of any newly on-boarded suppliers
• Ensuing all suppliers are correctly on-boarded on our system and trained on how to use our KEA system
• To cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand
• Supporting the Property Services HUB Team in Chester as required.
• Ensuring any supplier lists provided to the Property Services HUB Team in Chester are continually kept up to date.
• Monitoring and maintaining the service standards of our preferred supplier network
• Complete property visits to ensure quality standards are met
• To manage and react to NPS results to ensure our properties are continually maintained to the required standard
• Trouble shoot and find solutions where issues arise relating to a supplier
• Work closely with property owners to resolve queries with their properties
• Provide help, support and guidance to newly established suppliers
• May be required to assist with cleaning or maintenance repairs on a property from time to time, in line with business requirements

A full, clean driving licence is essential as part of this role, as well passionate problem solvers, team players and enthusiastic individuals with excellent communication skills.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!

All we ask if you have the following:

• Proven customer service experience
• Proven negotiation skills and ability to influence
• Outstanding verbal communication skills
• IT literate – MS office and databases
• Good problem-solving skills
• Ability to work well under pressure
• Ability to work collaboratively at all levels
• Excellent commercial awareness
• Full clean driving licence and access to own vehicle

Although standouts will also have:

• Knowledge of Property Maintenance & Compliance
• Holiday let/Hospitality Industry Experience
• Good knowledge of the local area
• Business to Business sales experience

Who We Are

Lyme Bay Holidays are a large, friendly, local agency established for over 40 years. Specialising in the area surrounding Lyme Regis on the Dorset and Devon border we cover much of the World Heritage Coast. This includes a mix of stunning countryside, attractive market towns and villages. As part of the Sykes Holiday Cottages Family, Lyme Bay Holidays is committed to creating lasting holiday memories with a positive social and environmental impact. Our impact on people and the planet is as important to us as shareholder profit.

Diversity and Inclusion:

We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Paid volunteer time
• Referral programme

Schedule:

• Weekend availability

Experience:

• housekeeping: 1 year (preferred)

Work Location: In person

Reference ID: 649865