Client Services Director Medical Communications jobs

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a remote Team Manager, Client Delivery - Central Labs Services to join our team 7 in the UK.

Work Schedule: Monday – Friday, standard hours

Job Responsibilities:

• Supervise the day-to-day operations of the assigned customer or multiple functional team members including but not limited to:

  • Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.

  • Manage the workload balance within their team and participate in resource management across all global teams.

  • Ensure the seamless integration of team services.

  • Ensure the consistent implementation, use, and review of SOPs.

  • Coordinate and monitor progress to ensure achievement of team goals.

  • Implement, monitor, and report performance metrics and take corrective action when appropriate.

  • Effective and timely adherence to management communications, meetings and procedures.

  • Participate in department or customer strategy execution and communicate strategy to team and/or customer.

• Grow and develop the team including but not limited to:

  • Ensure the development of a competent workforce to meet growth plans within budget.

  • Establish and monitor performance objectives for assigned direct reports and taking corrective action where appropriate.

  • Complete thorough, timely and well-documented performance evaluations and, where applicable, interim progress review for the assigned direct reports.

  • Accountable for the activities and outcomes of its direct reports, taking corrective actions where appropriate.

• Accountable to instill and manage a culture of continuous improvement, quality, and productivity:

  • Accountable to monitor and track resolution of all customer complaints, issues and concerns related to the team responsibilities. Manage and ensure the resolution of such instances in collaboration with the Project Management departmental leadership.

  • Ensure issues are documented and leveraged to prevent repeat occurrence.

  • Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.

  • Ensure all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.

• Accountable to ensure the team and department delivers on customer commitments in accordance with World Class Project Management and Service Excellence:

  • Ensure best practices are applied within the team with regards to budget and risk management.

  • Ensure systems (eg, Workfront) are updated to accurately reflect workload, timelines, etc.

  • Lead client relationship activities; adapts depending on the client relationship need.

  • Ensure management of team and/or customer milestones and proactive communication with customers.

  • Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.

  • Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.

  • Leads customer relationship and escalation management.

• Effectively collaborate with others and work across boundaries as necessary:

  • Assist the project management leadership in managing and supervising the day-to-day operations of the team.

  • Work with the appropriate Business Development Directors to understand the culture and evolving needs of customer(s).

  • Works across CLS functions and Business Units to remove barriers and optimize client delivery consistently.

• Other duties as assigned.

Minimum Qualifications:

• High School Diploma

• 3 or more years of customer leadership experience

Preferred Qualifications:

• Bachelor degree

• 1 or more years of people management/supervision experience

Additional Job Standards:

• Fluency in English

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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