Cloud Service Manager jobs

JAbout Doherty Associates

Doherty Associates (DA) have delivered IT solutions for over 30 years to world-renowned, international clients. Our customers operate predominantly in the professional and financial services sector, including leading private equity and top tier law firms.

We are a Microsoft Solutions Partner with five designations, hold a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our services are built on the Microsoft cloud ecosystem, aligned to the NIST Cyber Security Framework, and focused on quality, security, and long term client outcomes.

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About the role

Reporting to the Head of Professional Services, the Technical Team Lead is a senior, client facing role, responsible for leading the team of technical consultants and subject matter experts, who are focused on delivering predominantly Microsoft 365 solutions to our customers (particularly Microsoft Intune and Microsoft Entra ID).

The team works closely with the Pre-sales function in the scoping and design of new services as well as the PMO in the delivery of technical transformations through to service transition into managed services.
As a technical Team Lead, you will need to be hands on, to be able to work effectively with the subject matter experts and ensure that the right solutions are designed and delivered to our customers.

This role combines technical delivery with people leadership responsibilities and will best suit a professional who enjoys balancing hands-on technical work with leading others. Your role will be to enable and guide senior engineers and SMEs, facilitate sound technical decisions, and act as an escalation route for delivery risk.

Responsibilities

Technical leadership and delivery

• Manage the team responsible for the design and delivery of Microsoft 365 technologies, with particular focus on Microsoft Intune, Microsoft Entra ID, and associated identity, access, device, and policy management capabilities
• Provide hands on technical leadership across the end to end project lifecycle (discovery, workshops, design, build, test, implementation, and deployment), ensuring secure, high quality outcomes and predictable delivery
• Hold overall accountability for technical quality and governance on Intune and Entra ID workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood, and solutions meet security, compliance, and operational requirements.

Project execution, quality and risk management

• Ensure that both you and your team’s projects are delivered effectively and are meeting quality and time targets
• Proactively escalate and manage risk of overruns with the PMO function and collaborate with Project Managers in resource planning ensuring the team is fully utilised.
• Contribute to post-project reviews, lessons learned and CSI meetings and help identify improvements in how services are delivered and consumed

Standards, automation and service evolution

• Drive repeatable delivery through standards, templates, and automation (e.g., PowerShell), improving quality, speed, and consistency across client engagements.
• Drive efficiency in project delivery through the adoption of repeatable processes and automation. Ensure AI adoption is at the core of our service evolution.

Knowledge sharing, capability building

• Discuss and represent the team’s practices to the company and externally, including delivering mentoring and ‘Lunch and Learn’ sessions
• Stay updated on the latest trends, features, and updates of Microsoft 365, and share your knowledge and insights with the team and the community

Operational transition and service readiness

• Proactively collaborate with the Service Desk Manager to ensure projects are effectively transitioned into operations
• Hold overall responsibility for ensuring appropriate knowledge transfer to the Service Desk following project delivery, including the creation of clear and usable knowledge documentation

People leadership and management

• ​Be a visible team leader and model core behaviours:
• Coach your team on best practice and help develop technical and business skills
• Set standards and guard the correct adherence to the business-wide processes and ensure accountability
• Develop strong workplace morale by promoting and building professional and social connections across the business
• Ensure the team members have clear objectives and hold them accountable for their deliverables to be able to achieve project and utilisation targets
• Regularly assess the team’s capacity to ensure effective utilisation and resource planning
• Effectively manage employee lifecycle processes such as onboarding, probation, absence reviews, regular one‑to‑one meetings and performance reviews. Work with the HR Business Partner to ensure timely and accurate completion of key employee processes

Qualifications, experience, and skills

• Bachelor’s degree in computer science, information systems or ability demonstrate an equivalent work experience in a consulting capacity
• Strong knowledge of Microsoft 365 architecture, administration, security, and governance
• Proficient in PowerShell, with practical experience automating and operating Microsoft 365, Entra ID, and Intune at scale.
• Related Microsoft certifications (e.g., Microsoft 365, Security, Identity, and Endpoint/Intune), or equivalent demonstrable experience.
• Experience designing and implementing client facing Microsoft solutions, particularly identity and access management (Microsoft Entra ID) and endpoint management (Microsoft Intune).
• Strong understanding of governance, security, and compliance controls relevant to identity and endpoint management (e.g., Conditional Access, MFA, device compliance, baseline policies, and secure configuration).
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to both, technical and non-technical audiences
• A passion for learning new technologies and staying updated on the latest trends and best practices in Microsoft 365, particularly around AI and co-pilot
• Fluent English

About the person

• Professional demeanour with gravitas
• Resilient
• Curious - passion for collaboration and productivity technologies
• Willing to learn and broaden their skills in the Microsoft technologies
• Positive and versatile, happy to get involved in all stages of project delivery
• Problem solver
• Structured and organised
• Self-motivated
• Able to develop and foster an inclusive and collaborative working environment
• Adaptable and agile. Able to flex in a fast-changing, entrepreneurial environment

What we offer in return

• Basic salary plus performance bonus
• Sponsored development supported by industry training and certifications
• Incentives for passing Microsoft certifications
• Company pension scheme
• Employee Assistance Programme (wellbeing, physical, financial)
• Private medical insurance
• Income protection insurance
• 33 days holidays (including 8 days of bank holidays)
• Day off on your birthday
• Company sick pay

Job Types: Full-time, Permanent

Pay: £75,000.00-£85,000.00 per year

Work Location: Hybrid remote in London WC1V 7BD