Coffee Shop Manager jobs

JOB TITLE: ASSISTANT MANAGER

Olive Branch Cafe (City Life Centre)

LOCATION: City Life Centre, 143 Northumberland St. Belfast BT13 2JF

JOB TYPE: FULL-TIME

REPORTS TO: Cafe Manager

JOB SUMMARY:

We are looking for a passionate and experienced Assistant Manager to join our coffee shop team. The Assistant Manager will work closely with the Cafe Manager to ensure the smooth and efficient operation of the shop, delivering exceptional customer service, maintaining quality standards, and motivating the team. This role requires someone with leadership skills, a positive attitude, and a love for coffee culture!

KEY RESPONSIBILITIES:

• Operations Management:
• Assist in day-to-day operations to ensure the coffee shop runs smoothly.
• Help manage inventory, place orders with suppliers, and monitor stock levels to avoid shortages or overstock.
• Ensure compliance with health, safety, and cleanliness standards in accordance with local regulations.
• Help maintain all equipment (coffee machines, grinders, etc.) and troubleshoot issues as needed.
• Customer Service:
• Ensure that every customer receives excellent service and quality coffee in a timely manner.
• Address customer complaints or concerns promptly, finding solutions to improve their experience.
• Lead by example, promoting a welcoming and friendly atmosphere in the coffee shop.
• Engage with customers to build loyalty and a positive community environment.
• Team Leadership:
• Assist in recruiting, training, and mentoring baristas and other staff members.
• Support scheduling and manage team shifts to ensure adequate coverage, especially during peak hours.
• Provide ongoing training on coffee preparation, customer service, and shop policies to maintain high standards.
• Motivate and lead the team, fostering a collaborative and positive work environment.
• Sales & Marketing:
• Assist with promoting special offers, events, and seasonal menu items to increase sales and foot traffic.
• Help manage loyalty programs and customer engagement initiatives.
• Keep track of daily sales reports and work with the Cafe Manager to meet financial goals.
• Financial Management:
• Assist in cash handling, bank deposits, and ensuring accurate end-of-day reports.
• Monitor daily sales, control labour costs, and minimise waste to improve the shop’s profitability.
• Provide input for cost control and budgeting in coordination with the Store Manager.
• Problem Solving & Decision Making:
• Assist in handling any operational challenges, from staff scheduling conflicts to equipment malfunctions.
• Make informed decisions in the Cafe Manager’s absence to maintain a seamless workflow.

QUALIFICATIONS:

• Experience: 2+ years of experience in a supervisory or management role, preferably in a coffee shop, café, or similar environment.
• Coffee Knowledge: Passionate about coffee with a strong understanding of coffee preparation and service (barista experience preferred).
• Leadership: Strong leadership and people management skills with the ability to motivate and coach a diverse team.
• Customer Service: Excellent customer service skills with the ability to handle complaints and resolve conflicts efficiently.
• Organisational Skills: Highly organised with the ability to multitask and manage time effectively.
• Problem Solving: Strong problem-solving and decision-making abilities.
• Financial Acumen: Understanding of basic financial reports, cash handling, and inventory management.
• Communication: Excellent verbal and written communication skills.
• Flexibility: Willingness to work flexible hours, including early mornings, evenings and weekends.

COMPENSATION & BENEFITS:

• Competitive salary based on experience.
• Employee discounts on coffee and food items.
• Opportunities for professional growth and career advancement.
• Flexible scheduling options.

HOW TO APPLY:

Interested candidates should submit their resume or C.V and a brief cover letter outlining their qualifications and passion for coffee to:

Jonathan McKee

City Life Centre

143 Northumberland St.

Belfast

BT13 2JF

email: revolutionyouth@btinternet.com

We look forward to hearing from you!

This job description outlines the key responsibilities and qualifications for the Assistant Manager role. It provides a great opportunity for someone with a passion for coffee, leadership experience, and a commitment to delivering excellent customer service to grow with our team.

Pay: £25,420.00-£30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Work Location: In person