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    • Manage personal workloads as assigned by Customer Support Manager..
    • Book site repair/installation visits for JURA engineers and Service Partners..
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Job Post Details

Customer Support Advisor - job post

Jura Products Ltd
5.0 out of 5 stars
Colne
£27,000 a year - Permanent, Full-time

Job details

Pay

  • £27,000 a year

Job type

  • Permanent
  • Full-time

Location

Colne

Benefits

Pulled from the full job description

  • Life insurance
  • Free parking
  • Private dental insurance
  • Company pension
  • Private medical insurance
  • Cycle to work scheme
  • On-site parking

Full job description

Answer telephone, email and digital enquiries.

Manage personal workloads as assigned by Customer Support Manager.

Book site repair/installation visits for JURA engineers and Service Partners.

Arrange collection and return of machines.

Take payments securely via SagePay.

Communicate throughout repair process – ie actively updating customers.

Liaise with Sales Teams as needed.

Liaise with London Store.

Handle minor complaint cases as agreed with Customer Support Manager .

Provide cross departmental support to Colne Departments (Finance, Logistics, Workshop and Technical).

Other duties that can be reasonably expected and assigned by your manager.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance

Work Location: In person

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