Community Outreach Worker jobs

About the Role

We are recruiting experienced, compassionate and dedicated Support Workers to join our teams across Ellesmere Port

We provide high-quality, person-centred and outcome-focused support to adults with learning disabilities, autism, mental health conditions and additional complex support needs.

Our approach is proactive, holistic and tailored to each individual, empowering people to maintain their independence, develop essential life skills, access their communities and achieve meaningful personal goals.

We are seeking individuals who are passionate about making a positive difference and committed to delivering safe, respectful and effective support.

Our Current Opportunities

Learning Disability Support Workers

Supporting adults with learning disabilities, autism and associated needs in developing independence, managing daily routines, maintaining their wellbeing and participating in meaningful activities.

Mental Health Support Workers

Providing emotional, practical and recovery-focused support to individuals experiencing mental health difficulties, promoting wellbeing, stability, independence and community inclusion.

Community Outreach Support Workers

Supporting individuals in their own homes and communities with daily living, personal development, accessing services, attending appointments and achieving their individual goals.

Successful applicants will be allocated to suitable services based on their experience, skills, preferred location, availability and service requirements.

Key Duties and ResponsibilitiesPerson-Centred Care and Support

• Deliver high-quality, compassionate and individualised support in accordance with care plans and risk assessments.
• Promote dignity, privacy, respect, independence and informed choice.
• Encourage individuals to participate in decisions about their daily lives and support arrangements.
• Build positive, professional relationships with individuals, families and multidisciplinary professionals.
• Support individuals to achieve their personal goals and desired outcomes.
• Respect individual cultural, religious, communication and lifestyle preferences.

Learning Disabilities and Autism Support

• Support individuals with learning disabilities, autism and associated support needs.
• Promote independence with cooking, shopping, cleaning, budgeting and other daily living activities.
• Support the development of communication, social and independent living skills.
• Follow Positive Behaviour Support (PBS) plans and agreed behavioural strategies where applicable.
• Recognise and respond appropriately to changes in behaviour, emotional distress or sensory needs.
• Encourage meaningful activities, social inclusion and community participation.
• Promote positive relationships and opportunities for education, employment and volunteering.

Mental Health and Emotional Wellbeing

• Provide compassionate, recovery-focused support to individuals experiencing mental health conditions.
• Offer emotional reassurance, encouragement and practical assistance.
• Recognise changes in mood, behaviour, mental state or emotional wellbeing.
• Support individuals to maintain routines, develop coping strategies and work towards recovery goals.
• Encourage engagement with mental health services and agreed support plans.
• Respond appropriately to mental health crises in accordance with individual risk assessments and escalation procedures.
• Work collaboratively with healthcare professionals and relevant support agencies.

Community Outreach and Independent Living

• Support individuals to access community facilities, appointments, activities and local services.
• Assist with shopping, meal preparation, household tasks and maintaining a safe home environment.
• Encourage the development of confidence, independence and practical life skills.
• Promote social inclusion and reduce isolation.
• Support individuals with travel and community activities where required.
• Encourage participation in hobbies, education, volunteering and other meaningful opportunities.

Personal Care and Daily Living Assistance

• Provide personal care where required, including washing, dressing, grooming and continence support.
• Encourage individuals to undertake tasks independently, offering prompts or assistance as appropriate.
• Support nutrition, hydration and meal preparation.
• Assist with mobility and transfers in accordance with individual care plans and moving and handling assessments.
• Maintain dignity, privacy and personal choice at all times.

Medication and Health Monitoring

• Provide medication prompting, assistance or administration in accordance with individual care plans, training and competency assessments.
• Complete accurate medication records, including MAR/eMAR documentation where applicable.
• Observe and report changes in physical health, behaviour or emotional wellbeing.
• Support attendance at healthcare appointments.
• Report medication errors, omissions or concerns promptly.
• Promote healthy lifestyles, good nutrition and general wellbeing.

Safeguarding and Risk Management

• Recognise and report safeguarding concerns, abuse, neglect or exploitation.
• Follow individual risk assessments, safeguarding procedures and organisational policies.
• Promote positive risk-taking while maintaining appropriate safety measures.
• Respond effectively to emergencies, incidents and changes in support needs.
• Follow infection prevention and control, health and safety and lone-working procedures.
• Work in accordance with the Mental Capacity Act 2005 and relevant safeguarding legislation.
• Maintain professional boundaries and confidentiality.

Care Planning, Documentation and Communication

• Follow individual care plans, risk assessments and support guidelines.
• Maintain accurate, timely and factual daily care records.
• Complete incident reports, behavioural monitoring charts and other required documentation.
• Use electronic care management systems and mobile applications as required.
• Contribute to care plan reviews and identify changes in individual support needs.
• Participate in effective handovers and communicate concerns promptly.
• Work collaboratively with colleagues, managers, families and external professionals.

Professional Conduct and Teamwork

• Work effectively both independently and as part of a team.
• Attend mandatory training, supervision, team meetings and competency assessments.
• Follow organisational policies, procedures and professional standards.
• Maintain punctuality, reliability and accurate attendance records.
• Demonstrate flexibility and professionalism in meeting individual and service needs.
• Contribute to continuous improvement in the quality of care and support.

Essential Requirements

• Minimum of one year's experience supporting adults with learning disabilities, autism, mental health conditions or similar support needs.
• A genuine commitment to delivering person-centred support and promoting independence.
• Good understanding of safeguarding, dignity, confidentiality and professional boundaries.
• Excellent communication and interpersonal skills.
• Ability to recognise and report changes in an individual's health, wellbeing or behaviour.
• Ability to work independently and collaboratively with colleagues.
• Good written communication and record-keeping skills.
• Compassionate, patient, reliable and empathetic approach.
• Willingness to undertake mandatory training and competency assessments.
• Flexibility to work shifts, including weekends and sleep-ins where required.
• Right to work in the United Kingdom.
• Willingness to undergo an Enhanced DBS check and satisfactory pre-employment screening.

Desirable Qualifications and Experience

• Level 2 or Level 3 Diploma/NVQ in Health and Social Care or equivalent.
• Care Certificate or relevant care training.
• Experience in supported living, mental health, learning disability or community outreach services.
• Experience supporting individuals with autism, complex needs or behaviours of concern.
• Knowledge of Positive Behaviour Support, trauma-informed approaches and recovery-focused care.
• Experience using electronic care planning and medication recording systems.
• Training in medication administration, safeguarding, moving and handling or first aid.
• Full UK driving licence, particularly for community outreach roles.

A driving licence may be preferred for certain positions but is not essential for every vacancy.

Working Hours and Shift Patterns

Opportunities are available across Ellesmere Port with shift arrangements dependent on individual service requirements.

Shift patterns may include:

• 8-hour day shifts.
• Early morning, afternoon and evening shifts.
• Sleep-in shifts, including 5:00 pm to 9:00 am where applicable.
• Weekend shifts on a rotational basis.
• Full-time and part-time opportunities.
• Positions involving approximately 40 hours per week.

Some services operate alternate weekend arrangements, with one weekend in two off.

Specific working hours, contracted arrangements and sleep-in payments will be discussed during recruitment.

What We Offer

We recognise the valuable contribution our Support Workers make and are committed to providing a positive, supportive working environment.

Our benefits include:

• Comprehensive induction and ongoing training.
• Care Certificate training and development opportunities.
• Opportunities to work towards Level 2 and Level 3 Health and Social Care qualifications, subject to eligibility.
• Ongoing professional development and specialist training.
• Supportive management and regular supervision.
• Opportunities for career progression.
• Flexible working patterns where operationally possible.
• 5.6 weeks' annual leave inclusive of bank holidays, pro rata for part-time employees.
• Workplace pension scheme, subject to eligibility.
• Friendly and supportive working environment.
• Opportunities to develop experience across different care settings.
• On-site parking at selected locations.

Equality, Diversity and Safeguarding

We are committed to promoting equality, diversity, inclusion and fair employment practices.

Applications are welcomed from suitably qualified individuals from all backgrounds.

Safeguarding and promoting the welfare of the adults we support is a priority. Successful candidates will be subject to appropriate pre-employment checks, including an Enhanced DBS check, employment references and verification of their right to work.

How to Apply

If you are an experienced Support Worker with a passion for supporting individuals with learning disabilities, autism or mental health conditions, we would love to hear from you.

We are particularly interested in candidates based in or able to travel reliably to:

• Ellesmere Port

Please indicate your preferred working location, relevant experience and availability when applying.

Join our team and make a meaningful difference by empowering individuals, promoting independence and delivering high-quality, person-centred support.

Apply today!

Benefits:

• Company pension

Application question(s):

• Which location are you applying for? Ellesmere

Do you have at least one year's experience supporting adults with learning disabilities, autism or mental health conditions?

• Which areas do you have experience in? (Learning Disabilities / Mental Health / Autism / Community Outreach / Multiple areas)
• Do you hold a Level 2 or Level 3 Health and Social Care qualification or Care Certificate?
• Are you available to work sleep-in shifts and weekends on a rota basis?
• Do you hold a full UK driving licence?
• Do you have access to a vehicle for work purposes?
• Are you seeking full-time or part-time employment?
• Do you currently have the right to work in the UK?
• What is your earliest available start date?

Work Location: In person

Pay: From £13.40 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Company pension
• Flexible schedule

Work Location: In person