Community Support Officer jobs in West Midlands Region

About The Role

We are seeking a dedicated and an experienced Night Wake Officer to join a supportive and nurturing team. Our aim is to create a nurturing environment where children can develop the skills and confidence, they need for day-to-day life. We support children with emotional well-being, health, and social needs, tailoring our care to meet their individual requirements.

As our new Night Wake Officer, you will supervise the residential home while the young people are in their bedrooms during the night and assist in the care and control of young people and to ensure their safety in the home. You will monitor the security of the building and the grounds of the home and observe and report, in writing, on the behaviour and care needs of the young people during the night and undertake regular checks and records these.

The Residential provision is a 24 hour service, applicants for these roles will be expected to work shifts, some weekends, and bank holidays.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This role is based in Birmingham so you must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you:

• To respond to fire alarms and follow the appropriate emergency procedures.
• To undertake the care and supervision of the young people in the home and to ensure their safety during the night.
• To respond to fire alarms and follow the appropriate emergency procedures.
• Experience working with children with learning disabilities, autism, complex health conditions, and challenging behaviour.
• Strong organisation and time managements skills.
• Excellent communication skills, with experience in using communication aids.
• A compassionate and patient approach, with a commitment to providing high-quality care.
• Ability to work collaboratively with co-workers, a range of professionals and stakeholders.
• Ability to work flexibly, including participation in an “on-call” rota.

About Us

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.