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Complaint Handler jobs in Leeds

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    • Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester provides specialist support for a diverse portfolio of UK insurers and…
    • View all Pwc UK jobs - Bradford jobs - Claims Processor jobs in Bradford
    • Salary Search: Claims Handler - Industrial Disease - Senior Associate salaries in Bradford
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    • It's about helping businesses and professionals navigate some of the most complex and…
    • The Key responsibilities will include monitoring incoming correspondence from a variety of sources, answering calls, dealing with Complaint and PALS response…
    • An understanding of Treating Customers Fairly, complaint root cause analysis or complaint-handling requirements would also be valuable.
    • In this role, you'll manage a varied caseload of Employers' Liability (EL) and Public Liability (PL) injury claims, alongside Third Party Property Damage claims…
    • The handler will manage the claim from inception to settlement pre litigation.
    • The claims handler will be responsible for managing a caseload of Public /…

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Job Post Details

Pwc UK logo
Claims Handler - Industrial Disease - Senior Associate
Pwc UK
·
3.9
Bradford BD1 2AH
•
Hybrid work
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Hybrid work in Bradford BD1 2AH

Full job description

About the role


Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. This is an exciting opportunity to provide cost effective solutions and provide deep subject matter expertise.


What your days will look like:


As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs.

  • Handling of own complex caseload of disease claims
  • Undertake Policy investigations, identify and pursue relevant recovery opportunities
  • Handling claims proactively to ensure prevention and reduction of litigation within the unit
  • Triage and action of incoming post within agreed SLAs


This role is for you if:

  • History of EL / PL claims handling experience
  • Disease claims handling experience
  • Good understanding of medical and legal terminology
  • Ensure compliance of regulatory requirements
  • Good communication skills at all levels, in person, in writing and by phone
  • Ability to achieve high standards of performance at all times
  • Commitment to own personal development, maintaining and developing technical knowledge and expertise
  • Ability to remain motivated in a changing working environment


What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.


We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

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