Job Title: Claims Handler (Capture Lead)

Salary: The starting salary is £40,519, which includes allowances totalling £3,009.

The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: Insurance and Claims Services, Holborn Police Station, 10 Lambs Conduit Street, WC1N 3NR

This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.

The Directorate of Legal Services are the largest in-house police legal team in the country providing a range of legal advice and support to the whole of the Met and National Police Chief Council (NPCC). We undertake a vast range of work from civil litigation and commercial to operational policing and family disclosure advice.

The Insurance and Claims Services Team is part of the Directorate of Legal Services.

The post-holder will be a member of the Insurance and claims motor team who perform a critical role for the Met through a claims management function, responding to civil liability claims against the Met, typically for road traffic accidents involving Met vehicles. The team also manage the recovery of monies from third parties who are at fault in causing road traffic accidents involving Met vehicles.

Whilst the team are based in Holborn the post benefits from hybrid working in line with the Met Hybrid Working Policy. DLS falls within the category of support roles (to work from the office at least three days a week with flexibility for the rest of the time).

This is a management role responsible for:

• Investigating and assessing civil liability in both public liability and road traffic compensation claims made against or on behalf of the Metropolitan Police Service (MPS).
• Assessing the merits or otherwise of individual claims, to communicate a decision to the claimant, negligent third party, legal representatives or insurers.
• Negotiating appropriate levels of compensation and requests for payments, having due regard for Finance procedures and guidelines.
• Leading a team of non-injury third party motor claims administrators (capture team.
• And undertaking claims related work as delegated by the Claims Manager.
• Deputise for the Claims Manager as required.

Reward and Benefits

We recognise the importance of attracting and retaining exceptional people.

In return, we offer:

• Competitive salary and progression opportunities.
• Location allowance of £2009.
• Non-pensionable allowance of £1000.
• Annual incremental salary progression.
• Generous annual leave entitlement.
• Civil Service pension arrangements.
• Interest-free season ticket loans.
• Access to Met sports and social clubs.
• A wide range of additional employee benefits and wellbeing support.

Application Process

Application is by CV and Supporting Statement (two sides maximum for each; 4 in total)

Your CV and Supporting Statement should demonstrate how you meet the following essential criteria:

• Minimum of least three years’ experience of the above role responsibilities, working in, or on behalf of emergency services or insurance companies.
• A good understanding of, and strong commitment to professional customer service.
• As this is mainly an IT based role, you must be proficient in Excel, Word, Outlook and be willing to learn the DLS in house databases.
• Good organisational skills, ability to prioritise tasks, meet deadlines whilst ensuring attention to detail and accuracy is always maintained.
• Flexibility to ensure you assist other team members as and when required.
• Good communication skills (both written and verbal) and excellent telephone manner.

• Personal responsibility; ability to work as part of a team and use own initiative, the flexibility to adapt to new changes as the role develops.
• Deal with and problem solve queries from your direct reports, customers, stakeholders, supervising lawyers, counsel and senior management.
• Responsibility for the team’s work allocation, monitoring and training.
• Problem solving – ability to analyse information, provide solutions, research and implement changes in claims protocols.
• Previous line management experience.

If you are successful at the initial sift, all the essential criteria will be tested at an assessment exercise and interview. Assessments and interviews will take place in-person at Holborn Police Station.

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 17th November 2026.

www.metpolicecareers.co.uk