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Complaint Handler jobs in Manchester

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    • Experience of working in complaint handling within social housing is desirable.
    • Monitor the implementation of complaint decisions, remedies and recommendations…
    • Location Manchester, United Kingdom Job type Full-Time Work mode Hybrid Job level Professional Job ID 14568 Company HSB Employment type Regular Area of…
    • View all HSB jobs - Manchester jobs - Claims Processor jobs in Manchester
    • Salary Search: Claims Handler salaries in Manchester
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    • Location Manchester, United Kingdom Job type Full-Time Work mode Hybrid Job level Professional Job ID 14595 Company HSB Employment type Regular Area of…
    • The Customer Claims Complaints & QA Specialist reporting into the First Response Team Lead and will be supporting our Customer complaints & Quality Assurance…
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    • A Fleet Claims Handler must process all elements of a claim from receipt of the initial details through to invoice in an efficient and accurate manner.
    • Understanding of vexatious complaint indicators and appropriate handling strategies.
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    • The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and…
    • Have previous experience complaint handling role.
    • A key part of the role involves maintaining regular communication with customers throughout the complaint…
    • Keoghs is seeking an experienced Claims Handler to manage a portfolio of litigated Employer's and Public Liability claims for a major insurer client.
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Job Post Details

Housing Complaints Officer
Castlefield Recruitment
·
4.5
Didsbury M21 7GL
•
Hybrid work
£37,000 - £38,000 a year
Temporary, Full-time
Apply now

Job details

£37,000 - £38,000 a year
Flexitime, Free parking, Work from home, On-site parking
Temporary, Full-time
Flexitime
Hybrid work in 21 Bryer Road, Didsbury M21 7GL

Full job description

Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Greater Manchester. The role is on an initial 6-month fixed term contract with potential for extension. The salary is £37/38k per annum and office attendance is typically required 3 days per week but there can be flexibility on this.

The role:

  • Act as the initial triage point for complaints
  • Manage a caseload of stage 1 complaints in relation to all service areas across the organisation, primarily repairs
  • Investigate complaints and respond to the customer within timescales, acting as the single point of contact for the customer throughout
  • Record, monitor and report on the progress of complaints and ensure compliance with statutory and internal procedures
  • Monitor the implementation of complaint decisions, remedies and recommendations on service delivery, including ensuring goodwill and compensation payments are issued to the customer when appropriate
  • Ensure all actions and interventions are recorded within the Case Management System

What you need:

  • Experience of working in complaint handling within social housing is desirable
  • Knowledge of the Housing Ombudsman’s Complaint Handling Code is desirable
  • Good verbal and written communication skills

Pay: £37,000.00-£38,000.00 per year

Benefits:

  • Flexitime
  • Free parking
  • On-site parking
  • Work from home

Work Location: Hybrid remote in Didsbury M21 7GL

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