Complaint Handling Services jobs in Altrincham

This is an exciting opportunity to support Property Services as an Administration Officer providing operational support here in the Estates and Grounds Maintenance Teams at Wythenshawe Community Housing Group on a fixed term basis to 26 March 2027.

The successful applicant will provide a fully comprehensive administrative support service to ensure the efficient and effective functioning of Wythenshawe Works; working as a vital part of the team and contributing to the achievement of various objectives.

The role's responsibilities will include, but are not limited to:

• Provide a range of administrative and clerical support functions to the operation, including data input and retrieval, development and maintenance of spreadsheets, word processing, photocopying, general correspondence, responding to enquiries and handling telephone enquiries;
• Effectively and efficiently handle enquiries and complaints;
• Collate information including performance data and assist in the preparation of statistical information within agreed timescales;
• Work alongside team leaders making future appointments for technicians to ensure service delivery and maintain effective communication with tenants, including scheduling and coordinating repair works where required.

Applicants will have demonstrable experience of developing and co-ordinating administrative systems, supporting teams through transformation and the introduction of new systems, and effective problem-solving skills, together with experience and knowledge of Microsoft Office, particularly Word and Excel. Experience of IT systems relevant to housing maintenance would also be a great asset.

The successful candidate will also be able to demonstrate an ability to deal with both written and telephone enquiries, including handling sensitive/difficult situations with tact and diplomacy. They will be able to effectively prioritise tasks and set targets to meet deadlines with clear evidence of having provided a customer focused service in line with WCHG's core values.

Application Deadline - Sunday 1st November

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

• 
  Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.