Complaint Investigation jobs in West Midlands Region

Are you passionate about supporting communities and making a real difference to people`s lives?

GreenSquareAccord is looking for a dedicated and customer-focused Housing Officer to join our Localities Team in Birmingham. This is an exciting opportunity for someone with housing management experience who thrives in a fast-paced, people-focused environment and is committed to delivering excellent customer service.

About the role

Location: Brindley Place, Birmingham. (Covering Walsall & Wolverhampton)

As a Housing Officer, you will play a key role in delivering high-quality tenancy management services across our communities. Working closely with customers, colleagues, and partner agencies, you will help sustain tenancies, resolve neighbourhood issues, and support safer, cleaner, and stronger communities. This is a highly visible, customer-facing role where no two days are the same.

You`ll manage a varied caseload including:

• Tenancy management and sustainment
• Anti-social behaviour (ASB) case management
• Estate inspections and neighbourhood management
• Tenancy audits, fraud investigations, and tenancy changes
• Partnership working with local authorities, police, social services, and support agencies
• Supporting vulnerable customers to maintain successful tenancies
• Managing emergency transfers, decants, and customer complaints.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

We`re seeking an organised, resilient, and proactive individual with excellent communication skills and a strong understanding of housing management.

Essential Skills & Experience:

• Experience in housing or tenancy management
• Knowledge of housing and tenancy law
• Experience managing ASB and tenancy enforcement cases
• Strong customer service and conflict resolution skills
• Experience working with vulnerable customers and external agencies
• Full UK driving licence and access to a vehicle for business use

Desirable:

• CIH membership or housing qualification
• Experience preparing legal documentation
• Knowledge of welfare benefits and social housing regulation
• Experience using housing management systems such as MRI

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.