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Job Post Details

Complaints Handler
Car Planet
·
4.3
17 Suez Road, Enfield EN3
£30,000 - £36,000 a year
Full-time
Apply now

Job details

£30,000 - £36,000 a year
Company events
Full-time
17 Suez Road, Enfield EN3

Full job description

Job Title: Complaints Handler

Reporting to: Aftersales Manager

Department: Aftersales

Job Description

We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000.

Responsibilities:

  • Manage customer complaints by email, phone and in person
  • Managing a high number of inbound and outbound calls per day
  • Ensuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of service
  • Booking vehicles in and advising on duration of repairs. Getting authorisation for any additional work / repairs that may need carrying out
  • Negotiate external repair fees and parts prices
  • Delegate repairs internally and liaise with our Warranty Company
  • Arrange refunds of repairs direct to customers
  • Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
  • Complying with FCA rules and regulations

Working Hours

  • Monday to Friday: 08:30 – 17:30
  • Every other Saturday

Compensation Package

  • Basic up to £30,000 (depending on experience) with an OTE of £36,000+

INDMP

Job Type: Full-time

Pay: £30,000.00-£36,000.00 per year

Benefits:

  • Company events

Ability to commute/relocate:

  • Enfield EN3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Aftersales/Complaints: 1 year (required)
  • Motor trade: 2 years (required)
  • Car Sales / Customer Service: 1 year (preferred)

Work Location: In person

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