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Job Post Details

Customer Service Advisor
Kingswood Mobility Group
·
2.5
11 Kingswood Road, Droitwich WR9 0QH
£13.46 an hour
Full-time
Apply now

Job details

£13.46 an hour
Referral programme, Company pension, Casual dress, Health & wellbeing programme, Company events, On-site parking
Full-time
Overtime, Rotating shift, Monday to Friday
11 Kingswood Road, Droitwich WR9 0QH

Full job description

Job Summary:

Join Our Team as a Customer Service Advisor!

We are looking for a competent Customer Service Advisor to provide excellent service to our clients. Through professional and efficient administration tasks you will navigate a customers account to provide them with a first class experience, ensuring the best outcome is achieved for the customer and the business. By working as a team and utilising other departments knowledge you'll build on your own personal development understanding the customers needs.

Shift Patterns include, 8am-4pm, 9am-5pm and 10am-6pm which will rotate throughout the week.

About Us:

Kingswood Mobility Group is a leading provider of innovative mobility solutions that truly make a difference in people's lives. Our commitment to quality products and exceptional customer service has positioned us as industry leaders. We are a fast-paced, rewarding and engaging company that deeply cares for both our customers and colleagues.

At Kingswood Mobility Group, you'll experience a modern office setting, growth opportunities, regular social events, wellness programs and a lively atmosphere. As the leading company in our field, we supply and install innovative bespoke products directly to customers in the comfort of their own homes. Our team of dedicated professionals takes pride in delivering outstanding expertise and outstanding customer service.

Key Requirements:

  • Have experience of working in a customer focused environment either over the phone or face to face.
  • Excellent written and verbal communication skills
  • Work to deadlines and can multitask.
  • Able to work under pressure and go the extra mile
  • Must be able to build rapport with customers on the telephone.
  • Have a great telephone manner

Principal Accountabilities/Responsibilities:

  • Answering inbound calls from existing customers
  • Ensure all customer records are kept up to date with the latest information regarding the customers account
  • Respond to customers emails effectively and efficiently
  • Liaise with other departments across the business
  • Regularly update customers with new information relating to their account
  • Communicate with customers via telephone, email and letter
  • Maintain customer files in line with Company policy
  • In the absence of the Customer Service Manager liaise with external agencies, I.E Trading standards, Alternative Dispute Resolution services and the Furniture & Home improvement ombudsman
  • Assist with administration duties
  • Monitor and record customer complaints
  • Action requests given by the Customer Service Manager
  • Any other duties as deemed necessary

Position: Customer Service Advisor

Location: Droitwich

Job Type: Full-time

Hours of work: 35h/week - Monday to Friday rotating shifts 8:00am - 4:00pm, 9:00am-5:00pm and 10:00am - 6:00pm with 1h unpaid lunch break. Possibly 1 Saturday a month 9am-2pm paid as overtime

Salary: £24,508.00

Job Type: Full-time

Pay: £13.46 per hour

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Experience:

  • Customer service: 2 years (required)

Work Location: In person

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