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    • You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating…
    • View all BRC Jobs jobs - Remote jobs - Housing Officer jobs in Remote
    • Salary Search: Housing Complaints Officers salaries in Remote
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    • Experience of handling complaints in a housing, local authority, regulated customer service or Ombudsman-related environment.
    • Take full ownership and responsibility for home complaints and home claim complaints, maintaining contact with the customer throughout.
    • Complaints & Investigations - Oversee complaints from initial receipt through to final resolution and manage complex, high-risk and escalated complaints.
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    • Communicate with patients and their representatives by telephone, email and in person, to listen to their concerns, agree the issues for investigation, and…
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Housing Complaints Officers
BRC Jobs
Remote
£16.41 an hour
Full-time
Apply now

Job details

£16.41 an hour
Full-time
Remote

Full job description

  • Social housing complaints
  • Fully remote

Social Housing Complaints Officers x 5
Remote working
3 month contract (potential for further extension)
37.5 hours per week
£16.41 per hour plus holiday or £21.35 per hour Umbrella

PLEASE NOTE: It is an essential requirement that you have previous experience of dealing with Social Housing Complaints in a dedicated Complaints handling position for this role

As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.

You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. You will be calculating compensation due to the customer if applicable

The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.

You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders

For more information about this role, please apply now via this site
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