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    • Based in, this role involves managing customer complaints with empathy, ensuring their concerns are addressed promptly and effectively.
    • Take full ownership and responsibility for home complaints and home claim complaints, maintaining contact with the customer throughout.
    • Monitoring and reviewing call recordings or Body Worn Video footage in order to gather facts around complaints.
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Complaints Handler
Emergency Assist Limited
Wisbech PE13 1RA
£25,500 - £28,000 a year
Permanent, Full-time
Apply now

Job details

£25,500 - £28,000 a year
Permanent, Full-time
Wisbech PE13 1RA

Full job description

Company Overview

Emergency Assist Limited is a leading motor breakdown and roadside assistance company dedicated to providing fast, reliable, and compassionate support to drivers in distress. Our mission is to deliver exceptional customer service while maintaining high standards of safety and professionalism.
Summary

We are seeking a dedicated Complaints Handler to join our team in the GB. Based in, this role involves managing customer complaints with empathy, ensuring their concerns are addressed promptly and effectively. Join us to be part of one of the fastest-growing motor breakdown companies, committed to excellence.
Responsibilities

  • Handle customer calls regarding motor vehicle breakdowns with empathy and professionalism.
  • Accurately input customer details into our management software.
  • Understand membership terms and advise customers on their benefits.
  • Coordinate assistance through our network of recovery partners.
  • Follow each recovery process through to completion, ensuring high standards of service.
  • Maintain detailed records of interactions and resolutions.
  • Contribute to a positive team environment by sharing best practices.
  • Support continuous improvement initiatives within the customer service team.
  • Qualifications
  • Exceptional customer service skills.
  • Strong work ethic and motivated attitude.
  • Confident communication skills over the phone.
  • Basic computer proficiency.
  • Ability to work well within a team.
  • Friendly and warming personality.
  • Previous experience in a call centre or customer service environment is advantageous but not essential.
  • Call-To-Action

If you are passionate about delivering outstanding customer support and eager to grow with a dynamic company, we invite you to bring your enthusiasm and expertise to our team. Apply now and help us make a difference on the road!

Pay: £25,500.00-£28,000.00 per year

Work Location: In person

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