Complaints Handling jobs in Bristol

Description

Role overview

The team

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office, may be required from time to time.

The role

We have an opportunity for a Claims Handler to join our growing team on a 12-Month Fixed-Term Contract. Working with the Head of Claims and other team members, you will be responsible for a technical and efficient delivery of service. You can expect to run a caseload where you will review and investigate cover, assist insured professionals, respond to claims and report to Insurers where necessary, including identifying, investigating, and reporting potential issues. In addition, you can expect to:

• Assist Insureds to respond appropriately to complaints and claims, investigating externally where appropriate and considering at an early stage the merits and value of claims.
• Negotiate settlement of claims within the delegated authority. Working efficiently, commercially, and equitably in line with delegated authority.
• Understand the internal SLA's and KPI's of the team and ensure adherence to these standards.
• Understand Insurer requirements and comply with Insurer SLA's and KPI's.
• Responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution.
• Responsible for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system for your caseload.
• Supporting monthly and ad hoc reporting to Insurer clients.
• Ensure a consistent approach to client claims and implementing Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
• Identify trends and escalating risk information to the Head of Claims and Insurers where appropriate, to help manage the profitability of the work portfolio.
• Take ownership for self-development and keep up to date with changes in the profession, ensuring you are able to provide market leading solutions.
• Ensure that quality assurance standards are achieved, and procedures followed to agreed standards.

Knowledge, skills and experience

• You will have a good grounding in claims including technical knowledge and experience.
• Ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
• Having a commercial, committed and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
• Able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust.
• Committed to being part of a supportive, inclusive and collaborative firm culture.

About us

RPC is where you'll thrive. You'll join a team that leads by working together, where diverse perspectives are valued, curiosity is encouraged, and everyone pulls in the same direction to deliver commercially minded work that makes a real difference for our clients. It's this collaborative approach that's building RPC to become the destination firm in our chosen markets.

We work with the biggest names in retail, insurance, technology, media and the professional and financial services worlds. Our international reach means we support clients wherever their business takes them. It's this focus that provides the platform for deep experience with the clients and matters that define our sectors.

As a lawyer or business services professional, you'll be a part of a firm that inspires belonging - where people are involved, valued and trusted to do their best work. Flexibility and trust sit at the heart of how we work.

And we're not standing still. Across every one of our offices, we're deepening our international reach and investing in where we're headed. RPC is a firm with momentum, and there's real opportunity to help shape it.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.

Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.

Recruitment policy

RPC manages all vacancies via our recruitment team. When external support is needed, roles are released to select agencies subject to RPC standard terms and conditions.

Speculative or unsolicited CVs or profiles sent to any RPC employee or partner will not be accepted as an introduction, and no fee will be payable. For full details of our Agency Policy, please go to our website.

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