Complaints Handling jobs in Nottinghamshire

Site Co-ordinator

Sutton in Ashfield

Key responsibilities:

• Support the General Manager with administrative tasks as required.
• Support the HR Manager, ensuring all elements of the day to day HR administrative tasks are carried out.
• Oversee the Client complaint handling system (Datix).
• Carry out the daily banking tasks.
• Assist with notetaking in all meetings as required.
• Ensure documents and trackers, relating to ER casework, probation, PDR’s, daily absences, short term absence and long term absence are maintained and kept up to date.
• Oversee GoodShape absence management system and arrange absence meetings as required.
• Support with recruitment and selection on site.
• Support with the delivery of training/inductions where necessary.
• Support to carry out quarterly personnel file audit.
• Support with OurTime payroll system as required.
• To carry out any other reasonable request which supports the Contract.

Knowledge and Skills

• Good understanding/evidence of Employee Relations case management (policy, process and procedures), would be an advantage, but not essential.
• Excellent communication skills, both written and verbal.
• Able to build and develop effective working relationships across all levels
• Good analytical and decision-making skills
• Resilient under pressure with a firm but empathetic style
• Able to challenge and provide advice and guidance.

Education and Qualifications:

• HR Qualification qualification or working towards CIPD or Apprenticeship, would be an advantage, but not essential.
• PC Literate

Experience:

• Experience of working with a fast moving, people intensive operational environment.
• Experience of supporting the implementation of Company policy, process and procedures.
• Familiar with Health and Safety Regulations such as COSHH, CQC etc.
• Working knowledge of Compass Group people management policies(desirable).
• Experience of delivering mandatory training (desirable).
• Experience in Healthcare environment (desirable).

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1210/71075013/52838977/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!