Skip to main content
Post your CV and find your next job on Indeed!

Complaints Manager jobs in The O2

Sort by: -
    • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained.
    • Adhere to FCA rules and regulations.
    • A background in social housing, including experience managing repairs complaints, is essential.
    • Above all, this is a hands-on role, requiring the successful…
    • As our Facilities Claims Manager, you'll provide the operational oversight that keeps our facilities and binder claims running smoothly across Regional Claims.
    • View all Allianz jobs - London jobs - Solutions Manager jobs in London
    • Salary Search: Portfolio Solutions / Facilities Claims Manager salaries in London
    • See popular questions & answers about Allianz
    • Location London, United Kingdom Job type Full-Time Work mode Hybrid Job level Professional Job ID 14147 Company Munich Re Employment type Regular Area of…
    • Substantial experience of handling complex complaints in UK general insurance or another FCA-regulated financial services environment, ideally including claims-…
    • These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement…
    • Ability to influence underwriters and the market, including handling complaints effectively as well as representing Energy at key Management meetings.
    • As Customer Complaints Manager, you'll lead a team that handles formal merchant complaints and regulatory escalations, including cases referred to the Financial…
    • Strong understanding of regulatory expectations in areas such as Consumer Duty and customer outcomes, complaints handling (including root cause and DISP),…
    • A background in social housing, including experience managing repairs complaints, is essential.
    • Above all, this is a hands-on role, requiring the successful…
    • Monitor and Improve Service Quality: Analise complaints and service data to identify trends and implement strategies that improve customer outcomes.
    • We're not just updating insurance; We're leading the AI evolution in insurance.
    • We’re looking for an analytical and detail-oriented claims expert with a strong…
  • View similar jobs with this employer
    • Knowledge of corporate complaints processes and a good understanding of Children's Social Care statutory complaints procedures.
    • Demonstrable experience in resolving complaints both verbally and in writing.
    • Manage and resolve a portfolio of complaints across the business to a high…
    • Track record of providing excellent customer service and resolving client complaints.
    • Oversea the management and responses to queries and support requests in…

People also searched:

store manager
supervisor
team leader
complaints manager
office manager
operations manager

Job Post Details

Complaints Manager
Car Planet
·
4.3
Enfield EN3
Up to £50,000 a year
Full-time
Apply now

Job details

Up to £50,000 a year
Company events
Full-time
Monday to Friday
Enfield EN3

Full job description

Job Title: Complaints manager

Reporting to: CPO

Department: Aftersales

About Us:

Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression.

Job Description:

Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager!

Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings.

Key Responsibilities:

  • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention.
  • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation.
  • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution.
  • Prepare and manage the aftersales budget, ensuring cost-effective service delivery.
  • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained.
  • Efficiently manage a high volume of inbound and outbound calls daily.
  • Professionally greet customers, ensuring a consistent and approachable presence.
  • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes.
  • Coordinate with our external Warranty Company partner and delegate repairs as necessary.
  • Negotiate and finalise costs for additional repairs and parts.
  • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates.
  • Adhere to FCA rules and regulations.
  • Provide daily reports to the Workshop Manager.

Qualifications:.

  • Proven experience as an Aftersales Manager or in a similar role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in CRM software and other relevant tools.
  • Strategic thinker with a customer-focused mindset.

Requirements

  • Prior experience in car sales or customer service is beneficial.
  • Exceptional communication and interpersonal skills with a knack for defusing tense situations.
  • Demonstrable ability to multitask, stay organised, and meet strict deadlines.
  • Proficiency in Microsoft Office and Google Suite.
  • Valid driver's license.
  • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions.

Working Hours

  • Week 1: Monday to Friday: 08:30 – 18:00
  • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day.

Compensation Package

  • Competitive salary of up to £50,000 per year.
  • Company events and additional perks.

Location: Enfield

INDLP

Job Type: Full-time

Pay: Up to £50,000.00 per year

Benefits:

  • Company events

Ability to commute/relocate:

  • Enfield EN3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Motortrade: 2 years (required)
  • Management: 2 years (required)
  • Consumer Act: 2 years (required)

Work Location: In person

Let Employers Find YouUpload Your Resume