Complaints jobs in Bolton

Type: Full-time, Permanent

Location: Deakins Park, Blackburn Road, Egerton, Bolton, BL7 9RW

Hours: 35 hours per week

Hours of work: Monday to Friday, 9am-5pm (Flexible working patterns available).

Salary: £24,479.00

Benefits: Support with relevant industry Qualifications, Sociable Hours, Free Parking and much more!

Broker Direct plc is a reputable general insurance business authorised and regulated by the Financial Conduct Authority. Due to internal promotions and continued growth, we are currently looking for trainee motor claims handlers to join our friendly and supportive team on a full-time, permanent basis at our busy office just outside Bolton (Egerton).

If you have experience in customer service, call centre, or administrative roles and are looking to start a rewarding career in insurance, this could be the perfect opportunity for you. You don’t need prior claims experience, we’ll provide full training and ongoing support to help you succeed.

Key Attributes and Skills:

• Friendly and Can-Do Attitude: Approachable, positive, and enthusiastic, ready to take on challenges and assist clients effectively.
• Active Listening and Relationship Building: Strong ability to actively listen to clients' needs and build meaningful relationships to enhance client satisfaction.
• Excellent Telephone Manner and Attention to Detail: Professional and courteous phone etiquette, with a keen eye for detail in all communications.
• Strong Interpersonal and Communication Skills: Capable of establishing trust and rapport with clients through clear and empathetic communication.
• Computer Literacy and Proficiency with Microsoft Office: Comfortable using computers and proficient in Microsoft Office Suite.
• High Level of Integrity with ethical standards: Committed to maintaining high ethical standards and integrity in all interactions and transactions.
• Independent and Team-Oriented Work Ethic: Ability to work effectively both independently and collaboratively within a team environment.
• Minimum Qualifications: GCSEs (or equivalent) at Grade C/4 or above in English and Maths, demonstrating sound literacy and numeracy skills.

Key Responsibilities

• Handle First Notification Motor Claims: Take initial calls from customers reporting accidents, gather details, and log the claim accurately.
• Manage a Caseload: Organise and progress multiple claims at different stages, ensuring timely updates and resolutions.
• Communicate Effectively: Speak with customers and brokers by phone and email, providing clear updates and support throughout the claims process.
• Prioritise Workloads: Identify urgent tasks and manage time efficiently to meet deadlines.
• Customer Service Focus: Deliver a high standard of service with empathy and professionalism, resolving queries and complaints where needed.
• Detect Fraud: Be alert to suspicious activity and refer any concerns to the appropriate team.
• Follow Policies and Procedures: Ensure all work complies with company standards and FCA regulations.

Benefits

• Annual leave increasing with length of service, up to 28 days per year, plus bank holidays
• Birthday day off and half-day off for seasonal shopping
• Contributory Pension Scheme
• Discounted sports and social activities
• Support with industry-relevant qualifications
• Free on-site parking.
• Casual dress code
• Cycle to work scheme
• A cash bonus for going above and beyond
• Trained mental health & first-aid staff on-site
• Plus, much more!

We’re passionate about building a diverse and inclusive workplace where everyone feels welcome, respected, and supported to grow. At Broker Direct, we believe in creating an environment where everyone feels valued and empowered to succeed. If you’re motivated, a great communicator, and eager to learn, no matter your background or experience.

We are sadly not able to consider applications from those who have been unsuccessful in past applications beyond CV review stage.

If you think you’d be a great fit, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: From £24,479.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sabbatical

Ability to commute/relocate:

• Bolton BL7 9PE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Salary expectations & Current Salary

Experience:

• RTA Claims handling: 1 year (preferred)

Work Location: In person