Complaints jobs in Bristol

Description

Role overview

The team

The team provides significant value to the wider RPC law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy.

The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The claims are varied, arising out of every aspect of a professional's practice, and as such they require a rigorous and accurate assessment of cover, liability, and quantum. The team continues to manage claims that fall outside of the delegated authority as an agent of the insurer, reviewing and managing panel appointment and reporting.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office, may be required from time to time.

The role

We have an opportunity for a Technical Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers.

You will be able to identify gaps in information and investigate notifications effectively protecting the insurer and insured's position. You will be delivering a service that ensures that the Insured and broker are advised and guided towards the appropriate outcome. Investigation and identification of strategy to resolve matters will be essential, taking into account the cost benefit analysis and commercial background. In addition, you can expect to:

• Run a full caseload of professional indemnity claims, having an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority with minimal supervision, being able to make strategic decisions in Insurers' best interests.
• Support the manger(s) in respect of supervision, identification of training need and delivery of deskside and group training to team members.
• Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded, always ensuring an excellent customer service.
• Understand the importance of Service Level Agreements and Key Performance Indicators of the team and ensuring adherence to these standards.
• Ensure a consistent approach to client claims and implementing Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
• Investigating and identification of an Insureds exposure to claims, identifying and obtaining information relevant to liability and quantum and providing guidance and assistance to the Insured in response to complaints and claims, including approving settlement offers.
• Negotiate settlement of claims within the delegated authority.
• Investigate and report to Insurers on policy cover and response.
• Actively manage panel solicitors as agent for Insurers, including reporting where claims fall outside the delegated authority.
• Take responsibility for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system.

Knowledge, skills and experience

• Expertise in technical claims knowledge with a thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
• An ability to prioritise tasks and manage workload efficiently, and adapt plans accordingly, consistently producing high quality work even when meeting tight timescales.
• Able to support the client experience to develop relationships, thinking broadly and commercially to continually improve service delivery.
• Committed to being part of a supportive, inclusive and collaborative firm culture.
• Able to keep up to date with legal and procedural developments and collaboratively share knowledge with the team
• Ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
• Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) and ideally previous experience of working with a case management system.

About us

RPC is where you'll thrive. You'll join a team that leads by working together, where diverse perspectives are valued, curiosity is encouraged, and everyone pulls in the same direction to deliver commercially minded work that makes a real difference for our clients. It's this collaborative approach that's building RPC to become the destination firm in our chosen markets.

We work with the biggest names in retail, insurance, technology, media and the professional and financial services worlds. Our international reach means we support clients wherever their business takes them. It's this focus that provides the platform for deep experience with the clients and matters that define our sectors.

As a lawyer or business services professional, you'll be a part of a firm that inspires belonging - where people are involved, valued and trusted to do their best work. Flexibility and trust sit at the heart of how we work.

And we're not standing still. Across every one of our offices, we're deepening our international reach and investing in where we're headed. RPC is a firm with momentum, and there's real opportunity to help shape it.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.

Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.

Recruitment policy

RPC manages all vacancies via our recruitment team. When external support is needed, roles are released to select agencies subject to RPC standard terms and conditions.

Speculative or unsolicited CVs or profiles sent to any RPC employee or partner will not be accepted as an introduction, and no fee will be payable. For full details of our Agency Policy, please go to our website.

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