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    • Investigating complex complaints about professional conduct.
    • We're currently looking for a Senior Investigations Officer on a full time, permanent basis.
    • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained.
    • Adhere to FCA rules and regulations.
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    • As Governance and Performance Manager*.
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Job Post Details

ACCA logo
Senior Investigations Officer
ACCA
·
3.6
London
•
Hybrid work
Fixed term contract
Apply on company site

Job details

Pay information not provided
Employee assistance programme
Fixed term contract
Hybrid work in London

Full job description

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Senior Investigations Officer on a full time, permanent basis.

This position sits within the Regulation & Conduct Department. The role is based in London but we operate a remote first approach to working.


The Job

Reporting to an Assessment & Investigations Manager, on a day-to-day basis, you'll be involved in the following:

  • Investigating complex complaints about professional conduct
  • Reviewing and analysing documentary evidence
  • Drafting witness statements
  • Drafting clear and detailed reports of findings and decisions
  • Drafting Consent Orders and Reports of Disciplinary Allegations
  • Exercising strong case and time management skills
  • Preparing associated bundles for Reports and hearings


The Person

We're looking for someone who:

  • Is a professionally qualified accountant with at least five years' post qualification experience including audit work. Specialist investigatory or forensic accountancy experience would be an advantage
  • Has experience of making decisions on cases independently and articulating reasons in writing
  • Has knowledge of the framework in a professional regulatory environment and an understanding of regulatory and operational risk
  • Is interested in unravelling (sometimes voluminous) facts and information and identifying the key issues demonstrating excellent attention to detail
  • Is happy to work autonomously and is self-motivated to progress their own case load to meet KPIs.

Please note shortlisting for this role will commence from 02 November 2026.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.


We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.


For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.

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