Compliance Monitoring Analyst jobs

About Buyline

Buyline is a fast-growing UK retail finance provider, partnering with retailers (Business Partners) to deliver flexible, responsible finance solutions to customers.

We operate in a highly regulated environment and are committed to delivering excellent customer outcomes, with a particular focus on Consumer Duty, vulnerability, and third-party oversight.

As we continue to expand, we are looking for a Compliance Monitoring Manager to strengthen our second-line oversight and ensure our control framework remains robust and effective.

The Role

The Compliance Monitoring Manager will play a key role in delivering Buyline’s compliance monitoring framework, with a particular focus on customer outcomes, merchant conduct, and regulatory compliance.

This is a hands-on role requiring strong analytical capability, stakeholder management, and the ability to provide meaningful challenge to the business.

Key Responsibilities

• Design and execute a risk-based compliance monitoring plan across key business areas
• Conduct thematic reviews covering:
• Customer outcomes (Consumer Duty)
• Financial promotions
• Affordability and credit decisions
• Vulnerable customer treatment
• Deliver Business Partner and third-party oversight reviews, including:
• Sales practices (in-store, digital, telephone)
• Quality assurance and mystery shopping insight
• Identification of conduct risks and control gaps
• Analyse MI (complaints, arrears, QA outcomes) to identify emerging risks and trends
• Produce clear, concise reports for senior management and governance forums
• Track and challenge remediation actions to ensure timely resolution of issues
• Support regulatory engagement and ensure adherence to:
• FCA Handbook (including CONC)
• Consumer Duty expectations
• Contribute to the ongoing development of the compliance monitoring framework

Experience & Skills

Essential

• 2–5 years’ experience in consumer credit, ideally within a regulated environment
• Strong understanding of FCA regulation, particularly:
• CONC
• Consumer Duty
• Proven experience managing and overseeing third parties, including Business Partner, and brokers.
• Experience delivering compliance monitoring reviews or audits
• Strong analytical skills and ability to interpret MI and identify risk trends
• Excellent written skills, with experience producing Board- or committee-level reports
• Confident stakeholder management, with ability to provide independent challenge

Desirable

• Experience within retail finance or point-of-sale lending
• Knowledge of vulnerability frameworks and customer outcome testing
• Exposure to multi-channel sales environments (digital, in-store, telephone)
• Experience in financial promotions or Business Partner oversight

What We’re Looking For

We’re looking for someone who:

• Is proactive and commercially aware, balancing risk and business objectives
• Has strong attention to detail
• Can operate with autonomy and accountability
• Is passionate about delivering good customer outcomes

Why Join Buyline?

• Opportunity to play a key role in shaping a growing regulated business
• Exposure to senior stakeholders and Board-level reporting
• A culture that values integrity, transparency and customer focus
• Competitive salary and benefits package

This role is a hybrid role operating 4 days / 28 hours per week. Need to be in commuting distance of our offices in Gloucester.

How to Apply

Please submit your CV and a brief covering note outlining your suitability for the role.

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: Hybrid remote in Gloucester GL3 1JZ