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Job Post Details

1st Line Support Engineer - job post

EXCLUSIVE NETWORKS
AltonHybrid work
Permanent, Full-time
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Job details

Here’s how the job details align with your profile.

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Night shift
  • Day shift
  • Monday to Friday

Benefits
Pulled from the full job description

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Enhanced maternity leave
  • Enhanced paternity leave

Full job description

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.​

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.​

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.​

Our benefits include:

  • 24 days holiday plus Bank holidays, increasing with service
  • Your birthday off
  • 10% company Bonus scheme
  • Paid volunteer day
  • Hybrid Working
  • Ongoing learning and development
  • Health care scheme
  • 5% Matched pension scheme
  • Beer fridge Friday and quarterly social events
  • Cycle to work scheme
  • Free parking
  • Enhanced maternity and paternity leave and more…

DUTIES AND RESPONSIBILITIES​| About the role

We are looking for a personable and confident 1st Line Engineer to join our 24x7 Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for our portfolio of network security products for vendors Such as Palo Alto, Thales, Sentinel One and Infoblox.

This is an excellent opportunity for you to develop a career in Cyber Security with a structured 2-year academy, to support your success in the team and the role.

As the 1st Line Support Engineer, you will:

  • Respond to technical problems logged by customers via both telephone and e-mail.
  • Resolve technical problems and cases related to security products or escalate to 2nd line engineers as appropriate.
  • Create customer technical environments in our lab and recreate problems.
  • Clearly and concisely input and manage support work, in our case system.
  • Manage the hardware replacement process, working to strict deadlines.
  • Become certified and maintain certification on our security products (primarily firewalls) through our in-house training courses and self-learning.
  • Work on a rota basis to ensure 24/7 cover, however, majority of shifts are office hours (Mon – Fri 9:00 to 17:30).

QUALIFICATIONS AND EXPERIENCE​| About you

The ideal 1st Line Support Engineer will have:

  • Previous 1st Line Engineer experience (1 year+)
  • Networking related certification (CCNA, CompTIA, N+, etc.) or IT/ Cyber Security related degree.
  • Strong customer service skills and excellent written and verbal communication
  • The ability to work as part of a team and proactively manage workload to meet deadlines
  • A keen interest in continues development and be proactive in gaining and maintaining certifications

WHO ARE EXCLUSIVE NETWORKS? | About the company

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.​

#HP

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Work Location: Hybrid remote in Alton, Hampshire

Reference ID: HIRE-UK-2435

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