Comptia jobs in London

IT Support Engineer – Networking & Microsoft 365

Location: Harrow : Field-based (UK-wide travel required)
Reports to: Service Delivery Manager / Technical Director
Salary: Competitive, plus car allowance and expenses

Role Overview

We are seeking a proactive and technically skilled IT Field Service Engineer to join our growing team. This is a field-based role, travelling to client sites to install, configure, and support a wide range of networking and IT equipment. The successful candidate will be comfortable working independently, have strong customer service skills, and possess a solid understanding of networking, cabling, and Microsoft 365 environments.

Key Responsibilities

• Travel to client sites to install, configure, and support networking equipment, including firewalls, switches, wireless access points, computers, and display screens.
• Carry out structured cabling work, including running, terminating, and testing network cables (Cat5e, Cat6, fibre, etc.).
• Install and set up end-user devices (PCs, laptops, printers, screens) and peripherals.
• Configure and troubleshoot network infrastructure (LAN, WAN, VLAN, WiFi, DHCP, DNS).
• Install and support Microsoft 365 services (Exchange Online, OneDrive, Teams, SharePoint, Intune, MFA, SSO).
• Diagnose and resolve hardware, software, and connectivity issues on-site.
• Provide basic user training and handover at client sites.
• Maintain accurate records of work completed, equipment installed, and site documentation.
• Ensure all work complies with health & safety and data security standards.
• Liaise with internal teams and third-party vendors as required.
• Participate in an on-call rota and provide out-of-hours support as needed.

Essential Skills & Experience

• Proven experience in a field-based IT support or engineering role.
• Strong knowledge of networking hardware (firewalls, switches, access points) and protocols (TCP/IP, LAN/WAN, VLAN, WiFi).
• Experience with structured cabling installation and testing.
• Good understanding of Microsoft 365 administration and support.
• Ability to diagnose and resolve technical issues independently.
• Excellent communication and customer service skills.
• Full UK driving licence and willingness to travel (including occasional overnight stays).

Desirable Qualifications

• CompTIA Network+, CompTIA A+, or similar IT certifications.
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent.
• Experience with cloud technologies (Azure, AWS) and virtualisation (Hyper-V, VMware).
• Experience working for an MSP or in a multi-client environment.
• CSCS Card

Personal Attributes

• Self-motivated and able to work independently.
• Strong problem-solving skills and attention to detail.
• Professional, reliable, and presentable at all times.
• Flexible approach to working hours and travel.

Job Types: Full-time, Permanent

Pay: £28,000.00-£40,000.00 per year

Benefits:

• Company pension

Application question(s):

• Have you worked in IT Industry before?
• Do you have experience of working on M365 portal ?
• Have you got right to work in the UK - full time?

Experience:

• IT support: 5 years (required)

Licence/Certification:

• Microsoft Certified: Azure Fundamentals (required)

Willingness to travel:

• 50% (preferred)

Work Location: Hybrid remote in Harrow HA1 4HX