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Service Architect (Professional Services) - job post

Computacenter
3.3 out of 5 stars
100 Blackfriars Road, London SE1 8HL
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Location

100 Blackfriars Road, London SE1 8HL

Full job description

Location: UK - London, UK - Manchester, UK - Reading | Job-ID: 218185 | Contract type: Standard | Business Unit: Others

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect.

We are now looking for 3 Service Architects to join Jason Martin’s Portfolio and Design team. You will bring a strong service design and solution mindset, able to translate strategy into scalable, customer-centric service solutions.

You will be responsible for the development, enablement, and lifecycle management of defined delivery capabilities (service products) within a specific GPS-aligned Technology Area.

The role operates with a high degree of autonomy and translates portfolio and strategic intent into executable, standardised, and repeatable service capabilities that are operationally viable, consistently adopted, and demonstrably valuable to customers and Group Professional Services.

What you’ll do

  • Support the design of innovative, scalable service solutions and capabilities that address customer needs
  • Translate business and customer requirements into structured, commercially viable service designs
  • Own the lifecycle of service capability from concept through optimisation and retirement
  • Define and codify service components including delivery models and tools
  • Support bids, proposals, and customer engagements

What you’ll bring

  • Experience as a Service Architect, Service Designer, or similar
  • Strong ability to design end-to-end service solutions
  • Experience working across pre-sales, delivery, and technical teams
  • Understanding of service lifecycle and operational models
  • Strong stakeholder engagement skills
  • Experience in service products, service design, or capability management.
  • Exposure to portfolio-managed environments and structured governance models.
  • Experience working with nearshore and offshore delivery models.
  • Understanding of commercial performance drivers within professional services.
  • Commercial awareness of service design and delivery

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
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