Computer Mobile Technician jobs

Vacancy ID

13422

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Employer
I-HSQE Group Ltd
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City/Town
Meriden
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County
Warwickshire
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Region
West Midlands
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Recruitment advisor
Louise Abram
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Recruiter contact number
+442045915419
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Recruiter email address
louise.abram@inspirolearning.co.uk
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Weekly wage
£346.15 - £403.88
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Hourly wage
£9.23 - £10.77
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Working Week
37.5 hours per week Monday-Friday
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Programme type
Apprenticeship
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Programme name
Level 3 - ICT
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Anticipated start date
27 July 2026
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Vacancy closing date
24 June 2026
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Employer description
I-HSQE Group Ltd is a growing family-owned business providing innovative compliance, engineering, and software solutions to customers throughout the UK. We develop and maintain our own software platforms, helping businesses improve compliance, operational efficiency, and reporting capabilities.
As part of our continued growth, we are seeking a motivated and enthusiastic Software Support Apprentice to join our team. This role offers a unique opportunity to work directly with the Managing Director and gain hands-on experience across software support, AI technologies, WordPress platforms, business systems, and IT support.
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Job description

We are offering a fantastic opportunity to kickstart your career as an Apprentice ICT Support Technician whilst completing a L3 ICT Apprenticeship Standard.

Annual salary of £18k to £21k with 20 days AL

This is a varied role where no two days are the same. You will gain exposure to software development, customer support, business intelligence, artificial intelligence technologies, and business IT systems.

Duties Include:
Software Support
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Support and maintain company-developed software applications.
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Provide first-line support to customers using company software products.
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Investigate, diagnose, and resolve software faults and user issues.
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Escalate complex technical issues where required.
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Assist with software testing, validation, and deployment of new features.
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Document support requests, resolutions, and software updates.

WordPress & AI Development Support
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Assist with the administration and maintenance of WordPress websites.
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Support ongoing AI software development projects.
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Test new AI tools, workflows, and software enhancements.
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Assist with software improvement projects and user experience enhancements.
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Support implementation of new technologies across the business.

Reporting & Business Intelligence
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Generate weekly KPI reports for management.
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Produce accurate business performance reports using company systems.
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Analyse operational and software data to support decision-making.
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Assist with the development of reporting dashboards and automated reporting solutions.

Internal IT Support
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Act as a first point of contact for internal software and IT support.
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Assist employees with hardware, software, printers, mobile devices, and user account issues.
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Configure laptops, desktops, tablets, and mobile devices.
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Support onboarding of new employees and user account setup.
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Assist with software installations, updates, and system maintenance.

Customer Installations & Support
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Assist with customer software installations and system configuration.
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Deliver remote and on-site support to customers.
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Travel to customer locations when required.
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Build strong customer relationships through professional service and support.

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Future Prospects
We are offering the right candidate the chance to kick start their career with full training provided.
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Skills required
Strong interest in software, technology, AI, and business systems.
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Good IT and computer skills.
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Excellent problem-solving and troubleshooting ability.
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Strong communication and customer service skills.
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Good organisational skills and attention to detail.
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Qualifications required
5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Maths & ICT)
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Personal qualities
Must have a strong interest in software, technology, AI, and business systems.

Ability to work independently and manage workload effectively.
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Self-motivated, reliable, and eager to learn.
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Professional attitude and appearance when representing the company.

Even if you haven’t had the experience of working in IT, If you are really into IT already and can show us some of the projects that you have worked on in your spare time we shall happily consider this.
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Things to consider
Must hold Full UK driving licence due to the nature of the role

Experience using WordPress.
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Interest in Artificial Intelligence and emerging technologies.
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Basic understanding of software development principles.
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Knowledge of Microsoft Office applications, particularly Excel.
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Experience with databases or reporting tools.
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Previous customer service or technical support experience.
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Relevant IT, Computing, Digital, or Software qualification.

This vacancy may close early if sufficient applications are received and you may be invited to an interview before the closing date. Please ensure you apply early to avoid disappointment.
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Application instructions
To continue please click apply to fill in a brief application form. Once applied your details will go through an initial screening process to ascertain suitability. If suitable you will be called by an Apprenticeship Recruitment Advisor to discuss the vacancy further and to check your eligibility for an apprenticeship. If you are eligible/suitable your details will then be passed on to the employer .
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