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    • The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.
    • Repairing and replacing damaged computer and network components.
    • Supporting employees whenever they encounter challenges with computers and network devices.
    • The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.
    • Configure laptops, desktops, tablets, and mobile devices.
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    • Basic understanding of computer hardware (PCs, laptops, mobile devices).
    • Desirable: Knowledge of Windows OS and mobile device setup.
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    • As a member of the Greenbridge Technology Repair Team, you will be responsible for diagnosing, repairing and testing hardware.
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Job Post Details

Support Engineer - Mobile (Northamptonshire) - job post

RM Education Limited
3.3 out of 5 stars
Desborough NN14 1AB
Permanent
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent

Location

Desborough NN14 1AB

Full job description

Overview:

Would you like to help enrich the lives of learners around the world?


At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.


What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.


RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).


RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband
Visit us here to find out more: www.rm.com/education

The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.

We can offer you a competitive salary + Benefits

Last date to apply - 18/05/2026

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities:

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.


Your key responsibilities:

  • To be the customer face of RM, ensuring our customers receive great service.
  • To assist the service desk with the delivery of the IT managed support service.
  • Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
Have an understanding of the importance of safeguarding in education and take responsibility for safeguarding alongside other members of staff.

Experience:

Our ideal candidate would demonstrate the following behaviours.

  • Excellent Customer focus, problem solving and time management skills.
  • Excellent communication both verbally and written.
  • Punctual and able to prioritise own workload.
  • Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
  • Able to work well with remote teams and build strong working relationships.


Skills

  • Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
  • Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
  • Basic wired and wireless networking and troubleshooting
  • Image build and deploy tools – Microsoft and Apple devices
  • Basic Operational knowledge of Microsoft 365 and/or Google Workspace
  • Technical knowledge and experience equivalent to CompTIA A+ or similar.
  • A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.
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