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Job Post Details

Receptionist - Full Time - job post

Ardan Collective - previously Hotels Properties
1.0 out of 5 stars
London
£13.50 an hour - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £13.50 an hour

Job type

  • Full-time

Shift and schedule

  • Weekend availability

Location

London

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount

Full job description

The Exhibitionist Hotel has been the hotel leader in style, chic and cool in Kensington.

We are currently seeking an enthusiastic, hardworking, and motivated Receptionist on a full-time basis with a positive can-do attitude, friendly personality when dealing with customers and genuinely enjoy working as part of a team.

This position requires flexibility including weekend availability. This role will require the ability to work across all departments.

Purpose of Position:

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly, and effective approach.

Duties and Responsibilities:

· Welcoming and greeting guests in accordance with SOPs.

· Check-in and check-out guest's accordance with company standards.

· Provide keys, show guests to room, and deliver luggage as required.

· Provide excellent customer service.

· To communicate any enquiries to the relevant department in a timely manner, ensuring that all information is correct.

· Taking care of Room Service Orders, based on a basic Night Menu, including Food and Drinks.

· Being responsible for the Fire Safety at the Hotel at Night.

· Organising the daily linen deliveries of the Hotel.

· Deal with all calls and emails efficiently and effectively.

· Deal effectively with all queries relating to your shift as required.

· To respond to any telephone or email reservations enquiries and ensuring that all queries are responded to in a timely and professional manner.

· Making reservations and take payments for future bookings.

· Basic cleaning duties in the public areas.

· Ensuring billing is correctly carried out to the hotel standards.

· To assist other departments if required with basic tasks.

· Basic Cleaning Duties

· Participate with training and coaching of team members as required.

· Attend training when required.

· To be fully aware of and strictly adhere to Health and Safety, fire, and security procedures.

Requirements

· One year’s reception experience - hotel-based environment preferred but not essential as full training will be provided

· Good communication skills

· Must have good customer service experience.

· Be self-motivated and a team player.

· Must be prompt and reliable.

· Be flexible with regards to working hours and be available for weekend work

Benefits

· We offer year-round employment.

· Competitive terms and conditions

· Fun working environment

· Training & Development opportunities

· Career progression opportunities

Job Type: Full-time

Pay: £13.50 per hour

Benefits:

  • Employee discount
  • Referral programme

Work Location: In person

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