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IT Field Support - job post

Montcalm Collection
London W2
Full-time

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Location

London W2

Benefits
Pulled from the full job description

  • Company pension
  • Employee discount
  • Gym membership

Company Overview

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.



Discover the hotels in the collection. Our historic brewery, reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.



Position Overview


Montcalm Collection are looking for an ambitious and passionate IT Field Support.


Join our amazing and diverse team and grow your career with Montcalm Collection. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.




Key Responsibilities

Eligible candidate will be part of a team supporting a group of 21 hotels and office locations within zone 1-4 in London. You will be first line of support and the foot on ground supporting our staff and guest.


  • Be the first point of contact for all IT issues.
  • Working knowledge in installing and configuring network devices/ desktops/laptops/audio equipment
  • Providing onsite technical assistance for events to help our guest to connect their equipment’s to property IT Infrastructure or use our inhouse equipment.
  • Assisting our guest on the in-room entertainment system like TV, tablets, Sky, IPTV, audio system, Wi-fi etc.
  • Coordinate with our central Helpdesk team and provide any assistance to them on any site related tasks and duties.
  • Perform IT asset maintenance tasks.
  • Verify assets are working fine and in tally with the asset management software.
  • Candidate should be willing to travel between sites at short notice within London.
  • Candidate should be flexible to work in any shift timings based on the department requirements.
  • Other ad hoc IT tasks given to you by the HOD.
  • Good communication skills both verbal and written is essential.



Requirements and skills

  • The candidate needs to be customer centric.

  • Understanding of IT equipment’s like Laptop, Desktop, Tablets, Mobile phones, printers etc
  • Good knowledge of managing and connecting Audio/Video and other conferencing equipment’s.
  • Practical experience of installing and terminating CAT5/6 cabling.
  • Basic knowledge of VLAN’s and traffic routing.
  • Strong organisation and multi-tasking skills
  • Good at problem-solving and decision-making
  • Ability to work independently or as part of a team.
  • Multitasking, organisational skills and time management skills
  • Positive demeanour
  • Proactive and reliable
  • Good level of English is essential


Benefits


  • Collaborative and empowering team dynamics.

  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes


Eligibility


Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.




Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.


Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.


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