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Job Post Details

Service Manager - job post

SolarFrame
SolarFrame in Rotherham S63 0JF
Up to £27,000 a year - Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • Up to £27,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

SolarFrame in Rotherham S63 0JF

Benefits
Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

SolarFrame Direct is Yorkshire’s leading manufacturer, distributor and installer of home improvement products.

The role of Service Manager is a main point of contact for our valued customers.

The main objective of this role is to assist technical staff to ensure jobs are completed in a timely manner and provide customer support after installation. Every day is different in this fast paced, high-pressure environment but the reward is great job satisfaction.

Responsibilities include:

  • Providing an outstanding level of customer service.
  • General administration tasks using word and excel.
  • Liaising with all customers and clients.
  • Booking appointments, confirming production of goods and ordering materials.
  • Ensuring jobs are completed in a timely manner.
  • Liaising and confirming work for technical staff.

This role is versatile and will continue to grow and evolve with the growth of the company.

The successful candidate will possess the following:

  • Experience within the glazing industry dealing with windows, doors and conservatories
  • Overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships
  • Proven high-level of customer services experience.
  • Experience within an administration or customer service role.
  • Good communication skills both verbally and written.
  • Remain motivated and resilient at all times.
  • Be able to work to deadlines and good time management skills .
  • A positive telephone manner.
  • A keen eye for detail.
  • Self-motivation and confidence.
  • Excellent organisation skills with the ability to prioritise their own workload.
  • Ability to work as part of a team.

Hours of work are predominantly Monday – Friday 07.30am – 4pm.
Starting holidays 28 days per year including Bank holidays. Workplace pension included
Contact us on 01709 888881 for more information or to discuss the role in more detail.

Job Type: Full-time

Pay: Up to £27,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Experience:

  • service advisor: 2 years (preferred)
  • glazing industry: 2 years (required)

Work Location: In person

Reference ID: ServiceManager24

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