Conservatory jobs in Great Yarmouth

Role Overview
The Technical Processor is responsible for managing incoming quotation requests and providing accurate technical support for the company's warm roof, garden room and extension systems.

The role involves reviewing customer drawings, measurements and specifications, identifying the correct system requirements, calculating dimensions and components, and preparing detailed and accurate quotations.

The successful candidate will also provide technical assistance to customers, installers and internal team members, helping to resolve queries and ensuring that projects have the correct information before progressing to design and manufacture.

This is a detail-oriented role requiring strong numerical ability, good organisational skills and an interest in construction and technical products. The successful candidate must be confident interpreting drawings and measurements, able to work methodically and comfortable communicating technical information clearly and professionally.

Key Responsibilities

Quotation Processing

• Receive, review and process incoming quotation requests, drawings, measurements and customer specifications.
• Contact customers or sales representatives to obtain missing measurements, drawings or project information.
• Calculate dimensions, roof pitches, quantities and required components.
• Prepare accurate quotations using the company's quoting software and pricing systems.
• Ensure all relevant system components, optional extras, delivery charges and technical requirements are included.
• Clearly record any assumptions, exclusions or outstanding information requiring confirmation.
• Process revised quotations promptly when customers request changes.
• Maintain accurate and up-to-date quotation and project records within the company's CRM and order management systems.
• Follow up outstanding quotation queries where required.

Technical Support

• Respond to technical enquiries from customers, installers, sales representatives and internal departments.
• Provide guidance on the company's warm roof, garden room and extension systems.
• Explain system specifications, insulation build-ups, U-values, roof pitches, structural requirements and installation details.
• Assist customers in understanding the information required for quotations and manufacture.
• Review drawings and proposed designs to identify potential technical or installation issues.
• Provide guidance on suitable system components.
• Support customers with queries relating to Building Control documentation, structural calculations and system approvals.
• Escalate complex structural, design or compliance queries to the appropriate engineer, Building Control partner or senior technical team member.
• Ensure all technical information provided is accurate, consistent and in line with the company's approved specifications.
• Recognise the limits of the company's technical scope and ensure advice is referred to the appropriate person when necessary.

Order Handover and Internal Coordination

• Ensure accepted quotations contain all the necessary information before being passed to design or production.
• Check customer drawings, site dimensions, delivery details and product selections before order processing.
• Highlight unusual designs, access restrictions or potential manufacturing considerations.
• Communicate amendments and changes clearly to prevent errors, delays or incorrect manufacture.
• Assist in resolving technical queries raised during design, production or installation.
• Maintain clear records of customer decisions, revisions and approvals.
• Work closely with other departments to ensure a smooth and accurate handover of projects.

Skills and Experience

Essential

• Strong numerical ability and confidence working with dimensions, angles and measurements.
• Excellent attention to detail and accuracy.
• Ability to interpret drawings, sketches and technical information.
• Strong written and verbal communication skills.
• Ability to explain technical information in a clear and practical manner.
• Good organisational and time-management skills.
• Confident using Microsoft Office, email and computer-based quoting systems.
• Ability to manage multiple quotations and enquiries simultaneously.
• A methodical approach to checking information and identifying potential errors.
• Ability to work independently and as part of a wider team.
• A willingness to learn and develop knowledge of the company's products and systems.

Desirable

• Previous experience working within the window fitting, roofing or wider home improvement industry.
• Previous experience within conservatory roofs, warm roofs, timber construction, modular buildings, extensions or garden rooms.
• Experience preparing quotations, processing technical orders or working in an estimating role.
• Practical knowledge of roof construction, insulation, glazing, window systems or structural components.
• Ability to read and interpret construction drawings and technical plans.
• Experience using CAD, design or estimating software.
• Understanding of U-values, Building Regulations and Building Control processes.
• Experience communicating with trade installers, window fitters, roofers, builders or other construction professionals.

Hours: Monday–Friday, 9:00am–3:00pm (27.5 paid hours per week, excluding a 30-minute unpaid lunch break).

Overtime: Additional hours may be available when required, subject to business needs and agreement.

Salary will reflect the successful candidate's relevant experience, technical knowledge and ability to undertake the responsibilities of the role.

Pay: £21,500.00-£25,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Enhanced paternity leave
• Free parking
• On-site parking

Work Location: In person