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Job Post Details

Service Administrator Windows Industry - job post

Jewel Windows
2.8 out of 5
Unit 4, Elliott Industrial Park, Eastern Road, Aldershot GU12
£25,000 - £28,000 a year - Full-time

Job details

Here’s how the job details align with your profile.


  • £25,000 - £28,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday


Unit 4, Elliott Industrial Park, Eastern Road, Aldershot GU12

Pulled from the full job description

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme

Full job description

Jewel Home Group is a prestigious leader in the installation of home improvement products such as windows, doors, bifolds, patio and French doors, conservatories and conservatory roofs. Our brands include Jewel Windows, Jewel Bifolds, Sashes of Surrey and Jewel Renewables.

Jewel Windows has an exciting opportunity to join our growing team. We are looking for a talented and dedicated Home Improvement Service Administrator for our windows and doors divisions.

As Service Administrator for Jewel Windows, you will represent an important part of our business; ensuring our customers continue to receive the high level of service the Jewel Home Group strives to provide, even after installation.

About Jewel Home Group

  • Outstanding Reputation: Jewel Home Group was established in 2009 and has built an incredibly strong reputation as a family run home improvement company in Hampshire, Surrey and Berkshire over the past 15 years.
  • Strong Team Environment: Jewel Home Group is focussed on creating a strong team environment within all areas of its business.
  • Competitive Salary and Benefits: Jewel Home Group is offering an extremely competitive salary package depending on experience, ensuring that your hard work and dedication are duly recognised and rewarded. Additionally, the company provides benefits such as training, free parking facilities, pension contributions and a generous holiday entitlement, allowing for a well-rounded and fulfilling work-life balance.
  • Emphasis on Quality and Customer Satisfaction: With a focus on installing the highest quality home improvement products in the market, Jewel Home Group takes pride in their commitment to quality and customer satisfaction. Working for a company that prioritises excellence means that you'll be part of a team that takes pride in their work and strives to exceed customer expectations.

Are you looking to join the Jewel Home Group team? Read more about the role below.

The role

We are looking to recruit an efficient, friendly, enthusiastic Service Administrator for our service department, looking after our windows and doors brands, with excellent communication skills to support our highly successful and busy service department.

  • Providing exceptional customer service
  • Ensuring targets are met
  • Effectively communicating with customers and managing their expectations
  • Booking and coordinating the service bookings for service engineers
  • Building strong relationships with staff and customers alike
  • Having a happy and positive demeanour
  • Show a desire to learn about the business, and our products and services
  • Honesty, integrity and transparency are a key part of being part of our team
  • Being proactive and going the extra mile
  • Problem solving with an ability to think on your feet

Your Experience

You must have at least one years experience within customer service or a service department

You will ideally have one years experience within the windows industry, but full training will be given to the ideal candidate.

IT Skills

Microsoft Office 365 – Outlook, Word and Excel

CRM – training will be given


  • Company events
  • Free On-site parking
  • Company pension


£25,000 - £28,000 per annum

Job Type: Full-time

Hours: Monday to Friday, 8.30am – 5pm

Location: Aldershot, Hampshire

Job Type: Full-time


  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme


  • Monday to Friday


  • GCSE or equivalent (preferred)


  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)


  • English (required)


  • Driving Licence (preferred)

Work Location: In person

Application deadline: 19/04/2024
Expected start date: 22/04/2024

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