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Digital Specialist (People & Communication) - job post

Virgin Money
3.6 out of 5
United KingdomRemote
£50,000 a year - Permanent, Part-time, Full-time
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Job details

Here’s how the job details align with your profile.


  • £50,000 a year

Job type

  • Permanent
  • Part-time
  • Full-time

Pulled from the full job description

  • Company pension
  • Cycle to work scheme

Full job description

Business Unit: People & Comms
Salary range: up to circa £50,000 per annum DOE + red-hot benefits
Location: UK Flexible, Remote with occasional travel to a HUB for team collaboration.
Contract type: Permanent

Live for the weekday. Live a life more Virgin.

Our Team

We’ve a fantastic opportunity for a Digital Specialist to join our small but mighty team who are on a mission to create brilliant digital colleague experiences underpinned by straightforward processes.

Are you a bit of a digital tech geek, but with that extra passion for exceptional service experiences?

This role has the colleague at the heart – designing, building, and optimising self-serve tools and solutions that still create a human connection. Reporting into the Colleague Digital Tool Development Manager you’ll have a key role in HR Citizen development of the digital strategic goals for the People & Comms Function.

What you’ll be doing

  • As an SME in digital HR tools you’ll create, develop, optimise, maintain, and update relevant People SharePoint sites, VMx and our virtual chat bot HaRi to enable colleagues to self-serve.
  • Proactively reach out to all content owners for updates to policy/ process to ensure content in all HR digital channels is accurate, engaging and current.
  • Leading the design and development of enhanced workflow/ case management solutions through Microsoft tools, Power apps and BI insights
  • Working in partnership with a wide variety of internal and external partners to deliver a first-class digital experience for colleagues and people leaders.
  • Implementing digital solutions designed to support quick / easy guidance support for our colleagues and people leaders and continue working with the Colleague Experience Squad to map out the current and proposed future colleague journey’s (process, policy, touch points and technology) to enhance, explore continuous improvements and simplify the experience.
  • Preparing and supporting the delivery of presentations HRLT and similar audiences, showcasing the HR digital colleague experience and where enhancement and efficiencies can be made.
  • Being accountable for insights and real-time monitoring for HaRi queries, the updating of content to address queries that “fall out” of the process and enhance/optimise the HaRi capability – making iterative ongoing improvements.
  • Completing technical impact assessments of any change to the service provided by our strategic partner Microsoft and take action to mitigate any downstream or user impact.

We need you to have

  • Experience of designing, developing, and implementing digital solutions along with working knowledge of process improvement and ability to automate where possible using the tools available.
  • Experience with Microsoft power Platform, including Model driven Apps, Canvas Apps, Power Automate & Power Pages.
  • Proven experience of successfully working across large complex projects which required collaboration and clear, engaging and impactful communication using SharePoint or other Microsoft applications.
  • The ability to design, optimize and enhance digital channels including advanced knowledge of SharePoint, PowerBI & Teams
  • A track record of creating process and workflow maps accompanied by expert knowledge of using tools such as Power BI/ Insights, Microsoft Excel and Visio.

It’s a bonus if you have but not essential

  • Innovative mindset and curiosity, keeping up to date on the latest functionality being delivered by Microsoft in their wave releases.
  • A flair for keeping the complex simple as you present data and solutions in an engaging, succinct way, adapting for your audience.
  • Great listening and trouble shooting skills, the ability to understand a problem and complete comprehensive root cause analysis.

Red Hot Rewards

  • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
  • Up to five extra paid well-being days per year
  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market-leading pension
  • Free private medical cover, income protection and life assurance
  • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
  • Ability to work anywhere in the UK (where the role allows)

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

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