Continuous Improvement Team Leader jobs in Sunderland

REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Spare Parts Team Leader. This is a key leadership role where you will not only manage and develop a team of Coordinators but also take ownership of your own portfolio of customer accounts, suppliers, and orders.

You will play a vital role in driving performance, improving processes, and supporting commercial growth by combining strong leadership with a customer focused, detail driven approach.

Key Responsibilities

Parts Coordination and Customer Management

• Manage your own portfolio of customer enquiries and parts orders from quotation through to invoice and completion
• Act as the escalation point for key customers and resolve complex issues efficiently
• Build and maintain strong relationships with OEM suppliers, escalating performance issues where required
• Ensure accurate and up-to-date records are maintained in CRM (Dynamics 365) and Business Central
• Oversee team compliance with SLAs including response times and delivery expectations

Team Leadership and Development

• Lead, mentor, and develop a team of Spare Parts Coordinators
• Conduct regular 1:1s, performance reviews, and annual appraisals
• Set clear KPIs covering operational output and proactive sales activity
• Drive team capability through training and knowledge sharing
• Hold weekly team meetings to review pipeline, orders, and improvement actions
• Address performance issues constructively and promptly

Commercial Growth

• Shift team activity from reactive processing to proactive sales engagement
• Drive quotation follow ups, upselling, and re-engagement of dormant accounts
• Ensure strong margin management, escalating exceptions where necessary
• Collaborate with internal teams (Operations, Service, Sales, Workshop, etc.) to maximise opportunities
• Provide accurate data and insights to support commercial strategy and customer reviews

Reporting and Compliance

• Deliver weekly performance reports on team output, pipeline, and key accounts
• Ensure compliance with QHSE and ISO standards
• Support system improvements in Dynamics 365 and Business Central
• Promote continuous improvement across processes and performance

Experience and Skills Requied

• Proven experience in a B2B parts or technical sales environment
• Hands on experience managing orders from quotation through to invoicing
• Previous experience leading or supervising a small team
• Strong track record of improving team performance and driving proactive sales activity
• Confident dealing with customer escalations and supplier negotiations
• Strong CRM experience (e.g., Dynamics 365)
• Proficient in Microsoft Office and ERP/order management systems
• Knowledge of international shipping, customs, and Incoterms

Personal Attributes

• Hands-on, lead from the front approach
• Proactive and results driven
• Strong problem solving and organisational skills
• Calm under pressure, especially during escalations
• Passionate about developing others and building high performing teams
• Professional, honest and reliable

Hours of Work:

Monday - Thursday, 8:30am - 5:00pm

Friday - 8:30am - 3:30pm

Please note that this role is fully office based.

IND-SCOT