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Patient Services Co-ordinator
Confidential
19 Westmoreland Road, London NW9 9BW
£26,500 a year
Fixed term contract, Full-time
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Job details

£26,500 a year
Flexitime, Annual leave, Employee discount, Sick pay, Casual dress, Work from home
Fixed term contract, Full-time
Flexitime, Monday to Friday
19 Westmoreland Road, London NW9 9BW

Full job description

Patient Services Coordinator

Balance My Hormones (BMH) is a leading UK private healthcare provider specialising in hormone replacement therapy (HRT), including testosterone replacement therapy (TRT) and hormone optimisation treatments.

We are committed to delivering high-quality, personalised care, helping patients improve their health, wellbeing and quality of life through specialist medical consultations, diagnostic testing and ongoing treatment support.

As a growing company, we pride ourselves on our patient-focused approach, professional standards and dedicated team. We are looking for motivated, enthusiastic individuals to join us and contribute to our continued growth and success.

Job Purpose

To provide effective day to day coordination between the Client Support Team and Pharmacy Team, ensuring a smooth, efficient and accurate service for clients and internal teams.

To act as the main link between Client Support and Pharmacy, supporting prescription requests, pharmacy queries, invoicing and administrative tasks to ensure client orders progress efficiently and within agreed timescales.

To work across the CRM and ticket box, supporting the creation and processing of prescriptions, answering telephone enquiries and liaising with the relevant teams to resolve queries and prevent delays.

To provide cover for the Blood Test Team based at The Hormonist when team members are on annual leave, ensuring continuity of service for clients.

What we’re looking for

∙ Excellent communication and interpersonal skills.

∙ Strong organisational skills with the ability to manage and prioritise a busy workload.

∙ Excellent attention to detail and a high level of accuracy.

∙ Previous experience in administration or a similar coordination role.

∙ Experience working with CRM systems and/or ticketing systems.

∙ Good IT and technical ability.

∙ Ability to work autonomously and as part of a wider team.

∙ Ability to remain calm, professional and confident when dealing with pressure or challenging situations.

∙ Ability to communicate effectively with multiple departments and escalate issues appropriately.

Experience within a healthcare, pharmacy, medical administration or client services environment would be advantageous.

Good to know

- The role is 40 hours per week with a 1 hour unpaid break.

- It is Monday to Friday and the hours would be 8.30 - 4.30

- The role is in person but with the flexibility to work from home occasionally with approval.

Pay: £26,500.00 per year

Benefits:

  • Casual dress
  • Employee discount
  • Flexitime
  • Sick pay

Application question(s):

  • Can you easily commute to NW9?
  • UK Right to work?

Work Location: In person

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