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Job Post Details

Operations & Service Delivery Manager (Temporary Contract - 3 Days Per Week)
Eden Scott
Glasgow
£32,000 - £35,000 a year
Temporary, Part-time
Apply now

Job details

£32,000 - £35,000 a year
Transport links
Temporary, Part-time
Glasgow

Full job description

Our client, a well-respected charity based in Glasgow City Centre, is seeking an experienced Operations & Service Delivery Manager to join their team on a temporary basis for an initial 3-6 month period.

This is an excellent opportunity for a proactive and hands-on manager to support the organisation's day-to-day operations, lead staff and volunteers, enhance service delivery, and drive continuous improvement across the charity. Working closely with the senior leadership team, you will play a pivotal role in ensuring operational effectiveness during a period of growth and development.

Key Responsibilities

  • Lead and manage the day-to-day operational activities of the charity.
  • Provide effective leadership, guidance, and support to staff and volunteers.
  • Oversee service delivery, ensuring organisational objectives and quality standards are achieved.
  • Review, develop, and improve operational processes, systems, and procedures.
  • Manage staffing resources, workload planning, and performance management.
  • Support recruitment, onboarding, and training activities.
  • Ensure compliance with organisational policies, governance requirements, and health & safety regulations.
  • Monitor operational budgets and expenditure in partnership with finance colleagues.
  • Produce management reports and operational updates for the senior leadership team and trustees.
  • Develop and maintain strong relationships with stakeholders, partners, and external suppliers.
  • Identify operational risks and implement effective mitigation strategies.
  • Contribute to service improvement initiatives and organisational projects.
  • Champion a positive experience for service users, members, and stakeholders.

Skills & Experience

  • Previous experience in an Operations Manager, Service Delivery Manager, Business Support Manager, Office Manager, or similar leadership role.
  • Proven people management and team leadership experience.
  • Experience within the charity, public sector, or not-for-profit sector would be advantageous.
  • Strong organisational, planning, and problem-solving skills.
  • Experience managing budgets, resources, and operational performance.
  • Excellent communication and stakeholder management abilities.
  • Ability to work independently and effectively manage competing priorities.
  • Proficient in Microsoft Office, including Word, Excel, and Teams.

What's on Offer?

  • Flexible part-time opportunity (3 days per week).
  • Central Glasgow location with excellent transport links.
  • Opportunity to make a meaningful impact within a respected charity.
  • Supportive and collaborative working environment.
  • Immediate start available.

If you are an experienced Operations & Service Delivery Manager seeking an exciting interim opportunity within the charity sector, we would be delighted to hear from you. Please submit your CV for immediate consideration to Karen.Kerr@edenscott.com

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

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